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CIS-Service Management CIS-ITSM Updated Exam

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Total 182 questions
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Certified Implementation Specialist - IT Service Management Questions and Answers

Question 17

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

Options:

A.

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

B.

Enable system property com snc incident.mcidentjask closure

C.

Edit system property com.snc incident autoclose basedon resolved_at

D.

On Incident Properties, for Autoclose Incident Tasks, select Yes

Question 18

Options:

A.

Task is Rejected

B.

Task is Approved

C.

Not on Hold

D.

Task is Authorized

Question 19

A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers

Options:

A.

Configure the incident Lifecycle flow script action

B.

Configure the number of days Resolved incidents automatically close property

C.

Configure the incident lifecycle timeline property

D.

Enable the auto closure of Incidents based on Resolution date property

Question 20

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

Options:

A.

Support group on CI record, or if empty the Support group on the Service offering

B.

Support group on CI record, or if empty, the Support group on the Service

C.

Change group on CI record, or if empty, the Change group on the Service offering

D.

Support group on CI record, or the default assignment group for the user

Page: 5 / 14
Total 182 questions
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