Vce CIS-ITSM Questions Latest

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 21

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

Options:

Service Catalog and Request Mgmt - Workshop Preparation Guide

Service Catalog and Request Mgmt - Process Guide

IT Service Management - Typical Challenges and Remediation

ITSM - Business Outcomes and Corresponding KPIs

Question 22

What are the components of a Flow Action?

Options:

Processes, Subprocess aid Action Steps

Indexes, Processes and Outputs

Inputs Action Steps and Outputs

Inputs Processes, Subprocesses and Outputs

Question 23

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Options:

Content Item

Record Producer

Knowledge Item

Order Guide

Catalog Item

Question 24

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

Options:

Add a new Policy Input to the Normal Change Approval Policy

Add a new Decision to the Normal Change Approval Policy

Add a new Change Approval Policy

Add a new Decision to the Normal Change Workflow

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Certified Implementation Specialist - IT Service Management Questions and Answers

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