Vce CIS-ITSM Questions Latest

Certified Implementation Specialist - IT Service Management Questions and Answers

Question 21

What would you use to define a common grouping of configuration items such as all web servers in Miami?

CI class

Dependent group

CSDM component group

Dynamic CI group

Question 22

What are key relationships between Change and Problem records?

Choose 2 answers

A Problem must be associated with a Change, before it can be closed

Changes which cause incidents should have an associated Problem

A Change can cause a Problem

Problem can be solved by a Change

Question 23

Which record type would you use for an Ask a Question form that would generate an Incident?

Order Guide

Content Hem

Record Producer

Linked Item

Catalog Item

Question 24

In what table are Change records stored?

Change [change_task]

Change Request [rfc]

Change Request [change_request]

Change [change]

Change [task_change]