CRISC Isaca Exam Lab Questions

 Customer behavior data is the information that reflects how customers interact with a brand, product, or service, such as their preferences, needs, motivations, and feedback1. Collecting customer behavior data through social media advertising can help an organization to understand its target market, improve its customer experience, and optimize its marketing strategies2.

However, collecting customer behavior data through social media advertising also poses significant business risks, especially for a global organization that operates in different countries. Among the four options given, the most important business risk to be considered is the regulatory requirements that may differ in each country. This means that the organization should:

Be aware of the different laws and regulations that govern the collection, processing, storage, and transfer of personal data in each country, such as the GDPR in the EU, the CCPA in California, or the PDPA in Singapore3

Ensure that the organization complies with the relevant data protection and privacy rules and standards in each country, such as obtaining consent, providing notice, ensuring security, and respecting rights4

Avoid or mitigate the potential legal, financial, reputational, or operational consequences of violating the data protection and privacy laws and regulations in each country, such as fines, lawsuits, sanctions, or loss of trust5

References = What is Customer Behavior Data?, How to Collect Customer Behavior Data for Marketing, Data Protection Laws Around the World, Data Protection and Privacy: The Age of Intelligent Machines, The Risks of Non-Compliance with Data Protection Laws

Arisk treatment plan(sometimes called a risk response plan) describes how selected risk treatments will be implemented, by whom, and by when. For the plan to be actionable and enforceable, every significant risk and its treatment must have a clearly assignedrisk owner.

CRISC guidance emphasizes that:

Accountability for risk treatment lies with the risk owner.

A risk treatment planprimarily provides treatment for identified risk that exceeds risk tolerance and should specify responsibility for implementing the chosen risk treatment.

Ensuring accountability and ownership is critical for the effectiveness of the risk management program.

While items such as financial impact and risk register references are useful supporting information, theone element that must be presentfor each treated risk is the person or roleresponsiblefor making sure the treatment is implemented and monitored.

Therefore:

A. Risk owner— REQUIRED in every risk treatment plan entry.

B. “Senior management” is too generic; they may approve the plan but are not always the specific treatment owners.

C. “Risk register details” are normally linked to or referenced, but they are not the keymust-havefield for effective execution.

D. “Risk financial impact” is important for prioritization and cost–benefit analysis, but without an owner, nothing guarantees action.

This is consistent with CRISC’s treatment-plan guidance that risk treatment plans“primarily specify the responsibility for implementing the chosen risk treatment and provide treatment for identified risk that exceeds risk tolerance.”

According to the CRISC Review Manual (Digital Version), a vulnerability is a flaw or weakness in an asset’s design, implementation, or operation and management that could be exploited by a threat. A delayed removal of employee access is a vulnerability, as it allows former employees to retain access to the organization’s IT assets and processes, which could lead to unauthorized disclosure, modification, or destruction of data or resources. A delayed removal of employee access could be caused by poor personnel management, lack of security awareness, or inadequate access control policies and procedures.

References = CRISC Review Manual (Digital Version), Chapter 1: IT Risk Identification, Section 1.5: IT Risk Identification Methods and Techniques, pp. 32-331