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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

Options:

A.

Group Transfer

B.

Agent Transfer

C.

Menu Transfer

D.

External Transfer

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Question 2

What is a View in Interaction Center Business Manager?

Options:

A.

Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

B.

Views provide a way to manipulate the configuration of agents and workgroups.

C.

Views contain the system and custom workspaces.

D.

Views are only used to set alerts within Interaction Center Business Manager.

Question 3

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Options:

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar

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