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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Options:

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar

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Question 2

Why are user objects necessary in an Interaction Center system? (Choose three.)

Options:

A.

Interaction Center user objects provide login security for the Interaction Client and remote access functions.

B.

Interaction Center user objects can provide security settings.

C.

Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

D.

Interaction Center user objects provide access to network resources.

E.

Interaction Center user objects can automatically expire after a set period of time for temporary employees

Question 3

Under what circumstances is it useful to create a Client Button?

Options:

A.

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

B.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

C.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

D.

You want your customers to be able to phone you by pressing a custom button on a web page.

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