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Free PC-CIC-Core Exam Dumps

PureConnect: CIC Core Certification Questions and Answers

Question 1

Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.

What types of phone calls can she make?

Options:

Intercom, Emergency, Local, Long Distance, and International

Intercom, Emergency, Local, and Long Distance

Intercom, Emergency, and Local

Long Distance

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Question 2

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

Options:

Group Transfer

Agent Transfer

Menu Transfer

External Transfer

Question 3

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

Options:

Continue to update the phones manually. This is the most efficient process for completing this task.

Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

There is no way to update the firmware on IP phones.

Use the Stations Assistant to update the firmware on the phones.

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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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