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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

Why are user objects necessary in an Interaction Center system? (Choose three.)

Options:

A.

Interaction Center user objects provide login security for the Interaction Client and remote access functions.

B.

Interaction Center user objects can provide security settings.

C.

Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

D.

Interaction Center user objects provide access to network resources.

E.

Interaction Center user objects can automatically expire after a set period of time for temporary employees

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Question 2

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

Options:

A.

Interaction Attendant

B.

Interaction Administrator

C.

Interaction Designer

D.

Setup Assistant

Question 3

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

Options:

A.

Your telephone rings.

B.

You receive a text message.

C.

Your computer plays a .wav file through the speakers.

D.

The Interaction .NET Client receives focus.

E.

A Call Information window appears.

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