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Free PC-CIC-Core Exam Dumps

PureConnect: CIC Core Certification Questions and Answers

Question 1

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

Options:

Your telephone rings.

You receive a text message.

Your computer plays a .wav file through the speakers.

The Interaction .NET Client receives focus.

A Call Information window appears.

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Question 2

Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.

What types of phone calls can she make?

Options:

Intercom, Emergency, Local, Long Distance, and International

Intercom, Emergency, Local, and Long Distance

Intercom, Emergency, and Local

Long Distance

Question 3

Under what circumstances is it useful to create a Client Button?

Options:

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

You want your customers to be able to phone you by pressing a custom button on a web page.

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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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