Genesys Related Exams
PC-CIC-Core Exam

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?