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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

Options:

A.

Group Transfer

B.

Agent Transfer

C.

Menu Transfer

D.

External Transfer

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Question 2

Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.

What types of phone calls can she make?

Options:

A.

Intercom, Emergency, Local, Long Distance, and International

B.

Intercom, Emergency, Local, and Long Distance

C.

Intercom, Emergency, and Local

D.

Long Distance

Question 3

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

Options:

A.

Interaction Attendant

B.

Interaction Administrator

C.

Interaction Designer

D.

Setup Assistant

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