Genesys Related Exams
PC-CIC-Core Exam

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
Why are user objects necessary in an Interaction Center system? (Choose three.)