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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

Options:

A.

Your telephone rings.

B.

You receive a text message.

C.

Your computer plays a .wav file through the speakers.

D.

The Interaction .NET Client receives focus.

E.

A Call Information window appears.

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Question 2

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Options:

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar

Question 3

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

Options:

A.

Group Transfer

B.

Agent Transfer

C.

Menu Transfer

D.

External Transfer

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