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PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

Why are user objects necessary in an Interaction Center system? (Choose three.)

Options:

A.

Interaction Center user objects provide login security for the Interaction Client and remote access functions.

B.

Interaction Center user objects can provide security settings.

C.

Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

D.

Interaction Center user objects provide access to network resources.

E.

Interaction Center user objects can automatically expire after a set period of time for temporary employees

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Question 2

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

Options:

A.

Continue to update the phones manually. This is the most efficient process for completing this task.

B.

Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

C.

There is no way to update the firmware on IP phones.

D.

Use the Stations Assistant to update the firmware on the phones.

Question 3

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

Options:

A.

Interaction Attendant

B.

Interaction Administrator

C.

Interaction Designer

D.

Setup Assistant

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