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Genesys GE0-806 Exam With Confidence Using Practice Dumps

Exam Code:
GE0-806
Exam Name:
Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)
Certification:
GCP8
Vendor:
Genesys
Questions:
85
Last Updated:
Dec 10, 2024
Exam Status:
Stable
Genesys GE0-806

GE0-806: GCP8 Exam 2024 Study Guide Pdf and Test Engine

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Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

What does synchronization of daily schedules mean?

Options:

A.

All Agents in a team start a shift within specified threshold

B.

All Agents in a team receive lunch at the same time

C.

All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

D.

Every Agent starts a shift within a specified threshold for a specific period

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Question 2

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

Question 3

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

Options:

A.

Yes- using Multiple Groups functionality

B.

Yes, using regular meeting functionality

C.

No, it cannot be done without manual intervention of the supervisor

D.

No, it cannot be done at all

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