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Genesys GE0-806 Exam With Confidence Using Practice Dumps

Exam Code:
GE0-806
Exam Name:
Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Certification:
GCP8
Vendor:
Genesys
Questions:
85
Last Updated:
Aug 30, 2025
Exam Status:
Stable
Genesys GE0-806

GE0-806: GCP8 Exam 2025 Study Guide Pdf and Test Engine

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

Which set of factors would provide the basis for an optimal staffing calculation?

Options:

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

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Question 2

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Options:

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

Question 3

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

Options:

A.

The request is granted, but the Agent has to wait until a schedule will be created

B.

The request is granted, but the Agent has to wait until a schedule will be published

C.

The request is declined because a schedule is not published for the requested day(s)

D.

The request is declined because a schedule is already published

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