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Genesys GCP-GC-ADM Exam With Confidence Using Practice Dumps

Exam Code:
GCP-GC-ADM
Exam Name:
Genesys Cloud Certified Professional - Contact Center Administration
Certification:
Vendor:
Questions:
60
Last Updated:
Jul 10, 2025
Exam Status:
Stable
Genesys GCP-GC-ADM

GCP-GC-ADM: GCP-GC Exam 2025 Study Guide Pdf and Test Engine

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Question 1

What does it imply when a campaign does not dial a list of telephone numbers?

Options:

A.

They are in the DNC list

B.

The call went unanswered

C.

Unable to reach the customer

D.

The telephone number is wrong

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Question 2

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

Options:

A.

Languages

B.

Medians

C.

Skills

D.

Index Ratings

E.

Knowledge levels

Question 3

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

Options:

A.

Update the Do Not Call list with records that have the appropriate wrap-up code

B.

Determine how many evaluations per hour to assign to a quality evaluator

C.

Set up a schedule to run a daily report

D.

Automatically assign an evaluation for all calls over 5 minutes

E.

Determine how long to retain recordings and whether to archive or delete them