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Genesys PC-CIC-Core Exam With Confidence Using Practice Dumps

Exam Code:
PC-CIC-Core
Exam Name:
PureConnect: CIC Core Certification
Certification:
PureConnect: Interaction Center Core Engineer Certification
Vendor:
Genesys
Questions:
60
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Genesys PC-CIC-Core

PC-CIC-Core: PureConnect: Interaction Center Core Engineer Certification Exam 2025 Study Guide Pdf and Test Engine

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

Options:

A.

Your telephone rings.

B.

You receive a text message.

C.

Your computer plays a .wav file through the speakers.

D.

The Interaction .NET Client receives focus.

E.

A Call Information window appears.

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Question 2

Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.

What types of phone calls can she make?

Options:

A.

Intercom, Emergency, Local, Long Distance, and International

B.

Intercom, Emergency, Local, and Long Distance

C.

Intercom, Emergency, and Local

D.

Long Distance

Question 3

What is a View in Interaction Center Business Manager?

Options:

A.

Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

B.

Views provide a way to manipulate the configuration of agents and workgroups.

C.

Views contain the system and custom workspaces.

D.

Views are only used to set alerts within Interaction Center Business Manager.

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