An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?
Options:
A.
The request is granted, but the Agent has to wait until a schedule will be created
B.
The request is granted, but the Agent has to wait until a schedule will be published
C.
The request is declined because a schedule is not published for the requested day(s)
D.
The request is declined because a schedule is already published
Answer:
B
Question 3
Which WFM Server can be set up to act as a Locator?