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GE0-806 Exam Dumps : Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

Options:

A.

Change the skill levels in WFM Configuration Utility

B.

Disable Skills in WFM Configuration Utility

C.

Remove the Login ID in Genesys Administrator

D.

Adjust the Hiring/Termination date in WFM configuration utility

E.

Grant the agent an exception in the Calendar

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Question 2

Which WFM Server can be set up to act as a Locator?

Options:

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

Question 3

Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

Options:

A.

Yes- using Multiple Groups functionality

B.

Yes, using regular meeting functionality

C.

No, it cannot be done without manual intervention of the supervisor

D.

No, it cannot be done at all

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