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GE0-806 Exam Dumps : Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)

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Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

Options:

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

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Question 2

Which of the following is required to connect the WFM Server to the WFM Database?

Options:

A.

DB Server

B.

WFM Data Aggregator

C.

Stat Server

D.

Database Access Point

Question 3

Which set of factors would provide the basis for an optimal staffing calculation?

Options:

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

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