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GE0-806 Exam Dumps : Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)

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Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

Options:

A.

Attribute Property

B.

Disregard Historical Data

C.

Overlap Template

D.

Activity

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Question 2

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

Options:

A.

The request is granted, but the Agent has to wait until a schedule will be created

B.

The request is granted, but the Agent has to wait until a schedule will be published

C.

The request is declined because a schedule is not published for the requested day(s)

D.

The request is declined because a schedule is already published

Question 3

Which set of factors would provide the basis for an optimal staffing calculation?

Options:

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

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