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GE0-806 Exam Dumps : Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

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Question 2

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Options:

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

Question 3

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the same levels across all sites Can she adjust security assignments for other Supervisors?

Options:

A.

Yes

B.

No

C.

Only for the same site

D.

Cannot tell from image, ability depends on her security role

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