77201X Exam Dumps : Avaya IP Office Platform Implement Certified Exam

The Avaya IP Office Contact Center (Option B) enhances IP Office with advanced call routing (e.g., skills-based), agent management, and detailed reporting for contact center operations. Option A is for Voicemail Pro, Option C is for Manager, and Option D is for SSA.References: Avaya IP Office Contact Center Guide.

The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.

Call Intrusion (Option A) allows a user to join an active call (e.g., for supervision) using a feature code, subject to permissions. Option B answers ringing calls, Option C records calls, and Option D redirects calls—none involve barging in.References: Avaya IP Office Feature Code Guide.