77201X Exam Dumps : Avaya IP Office Platform Implement Certified Exam

The one-X Portal (Option B) allows users to initiate calls from their PC via click-to-dial functionality, integrating with their extension. Option A (SoftConsole) is for receptionists, Option C (Voicemail Pro) is for voicemail, and Option D (Web Manager) is for administration—not call initiation.References: Avaya IP Office one-X Portal User Guide.

Voicemail Pro offers advanced features beyond Embedded Voicemail, including customizable call flows (Option B). This allows administrators to create complex IVR menus and conditional routing using the Voicemail Pro graphical editor, which Embedded Voicemail lacks. Option A (Auto Attendant) and Option C (Hunt Group Announcements) are supported by both systems, though Voicemail Pro offers more customization. Option D (Mailbox greetings) is a basic feature available in both.References: Avaya IP Office Voicemail Pro Administration Guide, Embedded Voicemail UserGuide.

The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.