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Avaya 33820X Exam With Confidence Using Practice Dumps

Exam Code:
33820X
Exam Name:
Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Certification:
ACDS-3382
Vendor:
Avaya
Questions:
64
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Avaya 33820X

33820X: ACDS-3382 Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Avaya 33820X (Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam) exam? Download the most recent Avaya 33820X braindumps with answers that are 100% real. After downloading the Avaya 33820X exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Avaya 33820X exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Avaya 33820X exam on your first attempt, we have compiled actual exam questions and their answers. 

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

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Question 1

A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.

Which Avaya Aura® Call Center Elite feature would you recommend to this customer?

Options:

A.

Advanced Call Vectoring

B.

Expert Agent Selection

C.

Best Service Routing

D.

Business Advocate

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Question 2

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

Options:

A.

CTI

B.

EC500

C.

PRI

D.

SIP

Question 3

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.

Based on these requirements, which solution would you recommend to the customer?

Options:

A.

Avaya Aura® Elite Multichannel

B.

Avaya Aura® Call Center Elite

C.

Avaya Intelligent Customer Routing

D.

Avaya Proactive Contact

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