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IP Office Manager (Option A) is the tool used to upgrade the firmware of the IP500 V2 by uploading new software binaries to the control unit. Option B (SSA) monitors performance, Option C (Voicemail Pro) manages voicemail, and Option D (Web Manager) is for Server Edition, not firmware upgrades on IP500 V2.References: Avaya IP Office Manager Administration Guide.

Hot Desking (Option B) allows a user to log into any IP Office phone with their extension and profile using a login code, ideal for shared workspaces. Option A (Mobile Twinning) links to external numbers, Option C (Call Forwarding) redirects calls, and Option D (Remote Worker) is a user profile, not a login feature.References: Avaya IP Office Hot Desking Configuration Guide.

Voicemail Pro offers advanced features beyond Embedded Voicemail, including customizable call flows (Option B). This allows administrators to create complex IVR menus and conditional routing using the Voicemail Pro graphical editor, which Embedded Voicemail lacks. Option A (Auto Attendant) and Option C (Hunt Group Announcements) are supported by both systems, though Voicemail Pro offers more customization. Option D (Mailbox greetings) is a basic feature available in both.References: Avaya IP Office Voicemail Pro Administration Guide, Embedded Voicemail UserGuide.