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Avaya 7392X Exam With Confidence Using Practice Dumps

Exam Code:
7392X
Exam Name:
Avaya Aura Call Center Elite Implementation Exam
Certification:
ACIS - 7392
Vendor:
Avaya
Questions:
63
Last Updated:
May 21, 2025
Exam Status:
Stable
Avaya 7392X

7392X: ACIS - 7392 Exam 2025 Study Guide Pdf and Test Engine

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

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Question 1

Which three Items are components of Communication Manager? (Choose three.)

Options:

A.

endpoints

B.

gateways

C.

sessions

D.

trunks

E.

desktops

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Question 2

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Options:

A.

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

B.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

C.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D.

It provides options for selecting among available agents with the same skill.

E.

It enables recorded announcements to be played to incoming calls.

Question 3

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.

Which statement is true about this scenario?

Options:

A.

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

B.

BCMS generates Split Reports and not Skills Reports.

C.

BCMS does not support all Call Center Elite features.

D.

BCMS is only offered for customers with a Basic Call Center package.

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