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Avaya 3312 Exam With Confidence Using Practice Dumps

Exam Code:
3312
Exam Name:
Avaya Aura® Contact Center Administration Exam
Certification:
ACSS-3300
Vendor:
Avaya
Questions:
66
Last Updated:
Dec 13, 2024
Exam Status:
Stable
Avaya 3312

3312: ACSS-3300 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

A customer with Avaya Aura® Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.

Which section of script would accomplish this?

Options:

A.

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN 15

GIVE MUSIC 20

EVENT HANDLER

EVENT: CALL ON HOLD

GIVE MUSIC 30

WAIT 60

B.

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN 15

IF EVENT = CALL ON HOLD THEN

GIVE MUSIC 30

ELSE

GIVE MUSIC 20

END IF

WAIT 60

C.

EVENTHANDLER

EVENT MUSIC ONHOLD

GIVE MUSIC 30

END EVENT

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN15

GIVEMUSIC 20

WAIT 60

D.

EVENT HANDLER

EVENT CALL ON HOLD

GIVE MUSIC 30

END HANDLER

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN 15

GIVE MUSIC 20

WAIT 60

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Question 2

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?

Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Options:

A.

Password

B.

Language

C.

Skillset

D.

Login ID

E.

Call Presentation Class

Question 3

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Options:

A.

Assign the "#" as a call variable.

B.

Use the Terminating Character (termchar) configuration entry to set the value.

C.

The terminating character is always "#".

D.

Add an extra number to the Number of Digits value.

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