After receiving a large order, the shipping supervisor of a unionized manufacturing plant informs the crew that an overtime shift will be scheduled for the following Saturday. Three of the employees strongly object but do not provide acceptable excuses for not working the extra shift. On Saturday, none of the three employees report to work and the supervisor is forced to call out replacement employees from other departments. On the following Monday, as part of an investigation to determine if disciplinary action is called for, the supervisor instructs each of the employees to report alone to the office immediately after their shifts. The supervisor's intention is to question them about their failure to report for the overtime shift as required.
The employer’s policy provides a four-level, progressive disciplinary system. If disciplinary action is appropriate, the factor that has the most direct bearing on the level of discipline enforced is each employee’s:
What factors are keys to a successful reduction in force (RIF) process?
To develop a positive employment relationship with a potential employee, it is most important to present a realistic job preview that:
An organization may remotely review documents that prove identity and eligibility to work in the United States (US) when the:
(Enter the answer as a numeric value.)
For plant closings or layoffs, the Worker Adjustment and Retraining Notification (WARN) Act requires organizations with at least ___________ employees to provide a __________ day notice.
Terminated employees who are successful in winning wrongful discharge claims typically prove that they were denied:
A manager overhears two employees discussing the possibility that one of them has a genetic disease. The manager:
A manager choosing not to be involved in conflict resolution between employees demonstrates which of the following leadership styles?
For an HR professional to become a strategic business partner, it is most critical to:
An example of a central tendency error during the performance evaluation process occurs when a manager rates all employees:
A summary of an organization's financial investment in employees is demonstrated through a(n):
When responding to an EEOC claim of discrimination, HR's primary concern should be to demonstrate that the organization:
An organization is developing a formal onboarding program for all nonexempt employees. The program will begin with a full-day orientation facilitated by HR. Each employee will then be assigned a mentor for their first 90 days and provided a voluntary one-hour online presentation that can be viewed at home.
The primary goal of establishing a mentoring program for new employees is to:
Which of the following is the most common way the security of personnel files is breached?
A new employee brings a support animal to work and states that the animal is necessary to address anxiety. What should the HR department do first?
Family medical coverage while the employee is on leave:
During the military leave, the organization may:
Which organizational structure groups its employees according to the brands they support?
When an organization engages in reckless discrimination and fails to act in good faith, a court will typically order:
An organization has 39 full-time employees (FTE) and 25 part-time employees all working at the same location. The spouse of an employee in a lawfully recognized common-law marriage was diagnosed with an illness that requires extensive care. The employee requests Family and Medical Leave Act (FMLA) leave to begin immediately. The employee has been working full time for 10 months and worked 1,300 hours during that period. Six years ago, the employee worked for this employer for 3 months. The employer requires employees to substitute accrued paid leave for unpaid FMLA leave, and also has a policy that permits the use of sick days for an employee’s personal illness only. The employee has 12 days of accrued vacation time and has accrued 3 sick days and 3 personal days.
Taking organizational policy into account, how many accrued paid days will the organization require the employee to use concurrently with the Family and Medical Leave Act (FMLA) leave?
Workforce planning is most effective when it is:
Which of the following constitutes a hostile work environment?
Which of the following promotes an effective coaching relationship? (Select TWO options.)
The primary role of the mediator in Alternative Dispute Resolution (ADR) is to:
An organization is implementing a new training curriculum to ensure employee competency in specific areas. While designing the curriculum for a safety class, it is determined that some content should be modeled. An example of this is:
For purposes of succession planning, which tool is best to evaluate an employee's current performance?
The most important consideration when gathering demographic data as part of an employee survey is to avoid questions:
A successful succession plan provides helpful information for which of the following HR processes?
A total rewards approach works successfully when:
The primary advantage to self-insurance is that the employer:
When developing an employee opinion survey, it is important to include a neutral rating for survey items in order to:
What is the best example of a direct cost of turnover?
Which of the following is a measure of the variability of ratings in a selection instrument?
The most effective employment brands:
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