HRCI PHR Online Access

Professional in Human Resources Questions and Answers

Question 9

For an HR professional to become a strategic business partner, it is most critical to:

Market the services offered by HR.

Understand the nature of other business functions.

Develop HR staff members as business partners.

Reorganize the HR department along business lines.

Question 10

An example of a central tendency error during the performance evaluation process occurs when a manager rates all employees:

According to their previous evaluation.

As meeting expectations.

Based on their most recent performance.

Based on first impressions.

Question 11

A summary of an organization's financial investment in employees is demonstrated through a(n):

Signed offer letter

Human capital strategy

Annual wage statement

Total rewards statement

Question 12

When responding to an EEOC claim of discrimination, HR's primary concern should be to demonstrate that the organization:

Has been consistent in past practice with similarly-situated employees.

Had a legitimate, non-discriminatory reason for taking the action in question.

Could not reasonably be expected to have known that the action in question was discriminatory.

Was not aware of the alleged discriminatory action.