Salesforce CRT-271 Exam Practice Questions Answers

Certification Preparation For Community Cloud Consultants Questions and Answers

Question 1

Universal Containers needs to add their own logo to the Community login page.What is the most efficient way for the Salesforce Admin to accomplish this?

Options:

Add the logo to the Login & Registration setup page in Community Management.

Upload the logo as an externally available Document and include it in the login page.

Override the default Community login page to a custom login page with the logo.

Use URL redirect to redirect users to a custom login page with the logo.

Question 2

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their licence?

Select one or more of the following:

Options:

Users with the Lightning External App licence

Users with the Customer Community Plus licence

Users with the High Volume Customer Portal Licence

Users with the Customer Community licence

Question 3

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?

Select one or more of the following:

Options:

Recreate the Knowledge Base page in all Communities

Create a link to the Knowledge Base in all Communities

Merge the Communities unto the Community that has the Knowledge Base

Export the page and select it when creating a new page in all Communities

Question 4

Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.

- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.

- Customer users only need to see their orders in the Community.

- Orders are currently public read-only.

- Customer users need to access fields that are already part of the existing integration.

What two things should the Salesforce Admin do to meet these requirements?

Choose 2 answers

Options:

Leverage existing integration with the legacy System.

Create a new integration with the Legacy System for customer users.

Update the customer user Profile and give them the "View all" permission on the integration object.

Set the External Users' Organization-Wide Defaults to Private for external objects.

Question 5

Why would you modify the Head Markup of a Salesforce Community? [Choose 3]

Options:

To add Custom JavaScript blocks

To add SEO meta tags

B and C

To modify the community colour palate

To add References to external JavaScript files

To enable single sign on

Question 6

What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

Options:

Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site

Wendy should access Community Manager and Community Builder via a Desktop browser only.

Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.

Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

Question 7

Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?

Options:

Create 1 Community for both customers and partners

Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community

Create 1 Community for both Customers and Partners and enable Super User Access for Partners

Create 2 Communities 1 Partner Community and 1 Customer Community

Question 8

Universal Containers need to set up a custom domain to create a branded Community experience with increased domain security.

Which three steps should a Salesforce Admin take to meet these requirements?

Options:

Configure profile/permissions for a Public user.

Add the certificate that supports the specified domain.

Select the option to allow Advanced Security in Community Management.

Create a new certificate using Certificate and Key Management.

In Setup, select Domains and click Add a Domain.

Question 9

It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?

Options:

Create a case with Salesforce support

Disable the community and reactivate it as this automatically adds the Administrator Profile

Perform Community Membership updates using the API

Go into Setup >> Community Settings and Select >> Apply default access settings

Question 10

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Options:

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

Make the article detail page available for unauthenticated access to help customers view articles without login.

Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

Question 11

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or more of the following:

Options:

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

Redirect users to a custom page displaying a user agreement before users login for the first time

Use login flows to show the user agreement when Community users log in for the first time

Question 12

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

Options:

Community Settings

Community Builder

Force.com Sites

Site.com Studio

Question 13

Universal Containers needs to build a Community for their customers. The following security requirements must be met: • Customers can access their accounts. invoices. and orders. • An account is associated to only one individual. • A few customers who act as partners need access to individual accounts. • Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

Options:

User Customers Account. Customer Community Plus License. and sharing rules.

Customers Account. Customer Community License. and sharing rules.

User Person Account, Customers Community License. and Sharing Set.

User Person Account. Customers Community Plus License. and Super User access

Question 14

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

- Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

Options:

Set up reputation levels that help users to identify people with greater expertise and incentivise participation

Establish moderation rules and processes for addressing flagged content

Make sure customers are members of only the Architect and Builder Community

Test the member profile permissions to make sure they are able too find and post relevant information

Load test Chatter groups to make sure file and member counts won't be exceeded

Question 15

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:

Customer Community Plus License

Support Community License

Partner Community Plus License

Service Cloud License

Question 16

Universal Containers rolled out a Community in the Customer Service Napili template for their employees. The CEO has the following requirements: • All employees can participate in discussions within the Community. • Create a Chatter group for corporate announcements where all employees can participate and comment. • The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer

Options:

Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone

Create a Chatter group in the Community and include all employees

Create a Chatter group in the internal Salesforce org and include all employees

Create a post on a custom object, Announcements that all employees follow

Question 17

Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met:

- Use the Standard Component on the home page.

- Logged-in users should be able to see their rank.

- Show the top five Community users in the leaderboard.

Which three steps should a Salesforce Admin take to fulfill these requirements?

Choose 3 answers.

Options:

Select the Show User Rank checkbox for the component in the property editor.

Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.

Set the number of users to 5 in the property editor for the component.

Drag the Reputation Leaderboard Component to the Community page in Community Management.

Drag the Reputation Leaderboard Component to the Community page in Site.com.

Question 18

Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:• Five active Communities• Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container• Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?

Options:

Access four template -based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser

Access all Communities via Salesforce1 iOS app

Access four template -based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app

Access all Communities via mobile browser using the Community URL

Question 19

Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template. What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers

Options:

Add French and Italian languages to the Community using the Community Builder Page Editor

Add French and Italian languages to the Community using Site.com configuration

Add the Language Picker Component to make French and Italian available on the Community Pages

Add French and Italian to Language Settings under Admin Setup

Question 20

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

Options:

Choose Login to the Community as a User from the contact record in Salesforce.

Select the Community from the global header as an internal user.

Preview the Community as a specific Community user in the preview mode of the Community builder.

Select a Customer user record and select the Login option.

Question 21

Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: • 120,000 partner accounts• Minimize the number of partner account roles• Partner account is made up of sales employees and sales managers• Sales employees only have access to their data• Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? Choose 2 answers

Options:

Set up partner accounts with two roles

Set up partner accounts with one role

Use sharing rules to grant sales managers access to sales employees' data

Make the sales manager the Super User on the partner account

Question 22

Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?

Options:

Select the \Run as logged in user option for the dashboards.

Select the Channel Manager as the running user for the dashboards.

Select the owner of the partner account as the running user for the dashboards.

Select the Sales Executive as the running user for the dashboards.

Question 23

Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community to avoid performance degradation?

Options:

5,000,000

10,000,000

2,000,000

1,000,000

50,000,000

Question 24

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Options:

Create a custom Lightning component for Reputation and add it to the home page.

Configure Reputation points and levels in the Community Management console.

Add a Visualforce Reputation Leaderboard component.

Add the Reputation Leaderboard component to a page in the Community.

Enable Reputation in the Community.

Question 25

A Salesforce Admin enables "Allow Members to Flag" in Community Management.

Which two content types can member flag as inappropriate?

Choose 2 answers

Options:

Articles

Files

Posts and Comments

Topics

Question 26

Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?

Options:

Create a page layout for leads and assign it to those profiles that have access to the Community

Create a Detail page for invoices and add the page as a Navigation Menu item

Add Opportunities as a Salesforce Object in the Navigation Menu

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item

Question 27

Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

Options:

Reputation Types

Reputation Categories

Reputation Groups

Reputation Levels

Reputation Ranks

Question 28

You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available. What steps do you take to do this?

Options:

Deploying to production automatically enables the community

Go into the Community Builder >> Settings and Activate the community

Go into the Community Manager >> Administration and Activate the community

Go into the Community Manager >> Administration >> Settings and Activate the Community

The community will automatically activate when you add users to it

Question 29

The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.

What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?

Select one or more of the following:

Options:

Tabs + Visualforce Community

Salesforce Sites

Koa or Kokua Community template

Lightning Community

Question 30

Options:

Add an HTML component with the the link to the Store Locations Community page

Define the Store Locations object in the Global Search Results component

Add the Store Locations object pages to the Community navigation

Associate a tab to the Store Locations object

Enable read access on the user profile to the Store Locations object

Question 31

You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

Options:

Setup >> Community Settings > Enable Setup and Display of Reputation Levels

Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels

Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

Question 32

Universal Containers needs to match the colour scheme of their Customer Service (Napili) Template-based Community with Universal Containers' branding colours.

What is the most efficient way to accomplish this task?

Options:

Select an available colour scheme inside the Branding Editor that most closely matched the company's branding colours.

Download HTML/CSS from the company's website and upload it inside the Community Builder.

Upload the company logo to generate a colour palette that matched the company's branding colour.

Get HEX codes for branding colours from the company's website and manually add them inside the Branding Editor.

Question 33

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

Options:

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

Make sure customers are not members of other Salesforce Communities.

Test the Community for member activity, including cases and articles.

Formalize the member registration process, including automating the account assignment orperson account creation.

Performance test the Community with a large number of members with increased activity.

Question 34

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Select one or more of the following:

Options:

Add partner contacts to the Community as members

Create the account and enable it as a partner account

Allow partner users to self-register and gain access

Create a partner profile for the company

Question 35

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

In which two ways should this be set up? Choose 2 answers.

Options:

In the Community Workspaces, target all Recommendations to a new Audience Type.

In Community Builder, add the Featured Recommendations Component to the page.

In the Community Workspaces, create the Recommendation.

In the Community Workspaces, add a new Custom Recommendations Channel.

In Community Builder, add the Recommendations Component to the page.

Question 36

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

Options:

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

Verify that the Invoices tab is under the Selected tab in Community Management

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

Question 37

What features are you able to take advantage of in the Topic Management section of the Community Manager?

Options:

Create, Merge, Rename and Delete Topics

Define Knowledge Articles that will be displayed against each topic

Assign Featured and Navigational Topics

Assign Featured Topics Only

Assign Navigational Topics Only

Question 38

Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:

- Drive more revenue from sales channels

- Allow channel partners to provide service to buyers

- Get deal visibility in real time

Which option should Northern Trail Outfitters consider to meet these requirements?

Select one or more of the following:

Options:

Guided selling for Community Cloud

CPQ for Community Cloud

Direct pricing for Community Cloud

Sales channels the Community Cloud

Question 39

A Salesforce Admin at universal Containers notices that a large number of unauthenticated users are accessing Community pages. Their org is on the Salesforce Enterprise Edition. What is the average number of monthly page views allowed?

Options:

300,000

500,000

1,000,000

100,000

Question 40

A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users.

How should the Salesforce Admin perform this task?

Options:

Create public-free web pages and use Community only for authenticated users.

Create Force.com sites and update guest user login access.

Allow users to access the Community with guest user login credentials.

Enable "Public can access the community" checkbox under General Settings in Community Builder.

Question 41

The Community adminstrator at Universal Containers has received reports from users about mnot being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?

Select one or more of the following:

Options:

External users cannot view each other within Partner Communities

Users did not approve each others' Friend Requests within the Community

External users can only view each other if they are in the same Account

The Administrator has deselected Community User Visibility

Question 42

Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

Options:

Check the article type permissions on the guest user profile

Enable public access for the Community in setup and the Guest user profile

Create a new data category specifically for guest users to display articles

Create a featured topic in the Community builder to display articles

Question 43

You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

Options:

Update your Template to the latest Version in Community Manager

Deactivate and Reactive your Community

Update your Template to the Latest Version in Community Settings

Log a case with Salesforce Support

Update your Template to the latest version in Community Builder

Question 44

A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution. Which two items can be included in the Lightning Bolt solution? Choose 2 Answers

Select one or more of the following:

Options:

Custom applications

Standard lightning community templates

AppExchange applications

Flows and flow categories

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Salesforce CRT-271 Dumps

Certification Preparation For Community Cloud Consultants Questions and Answers

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