Salesforce CRT-271 Questions Answers

Certification Preparation For Community Cloud Consultants Questions and Answers

Question 9

It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?

Options:

Create a case with Salesforce support

Disable the community and reactivate it as this automatically adds the Administrator Profile

Perform Community Membership updates using the API

Go into Setup >> Community Settings and Select >> Apply default access settings

Question 10

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Options:

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

Make the article detail page available for unauthenticated access to help customers view articles without login.

Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

Question 11

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or more of the following:

Options:

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

Redirect users to a custom page displaying a user agreement before users login for the first time

Use login flows to show the user agreement when Community users log in for the first time

Question 12

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

Options:

Community Settings

Community Builder

Force.com Sites

Site.com Studio

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Certification Preparation For Community Cloud Consultants Questions and Answers

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