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CRT-271 Exam Dumps : Certification Preparation For Community Cloud Consultants (SP25)

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Certification Preparation For Community Cloud Consultants (SP25) Questions and Answers

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Question 1

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Options:

A.

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

B.

Make the article detail page available for unauthenticated access to help customers view articles without login.

C.

Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.

D.

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

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Question 2

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

Options:

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

B.

Make sure customers are not members of other Salesforce Communities.

C.

Test the Community for member activity, including cases and articles.

D.

Formalize the member registration process, including automating the account assignment orperson account creation.

E.

Performance test the Community with a large number of members with increased activity.

Question 3

You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

Options:

A.

Update your Template to the latest Version in Community Manager

B.

Deactivate and Reactive your Community

C.

Update your Template to the Latest Version in Community Settings

D.

Log a case with Salesforce Support

E.

Update your Template to the latest version in Community Builder

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