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All CRT-271 Test Inside Salesforce Questions

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Total 285 questions

Certification Preparation For Community Cloud Consultants Questions and Answers

Question 13

Universal Containers needs to build a Community for their customers. The following security requirements must be met: • Customers can access their accounts. invoices. and orders. • An account is associated to only one individual. • A few customers who act as partners need access to individual accounts. • Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

Options:

A.

User Customers Account. Customer Community Plus License. and sharing rules.

B.

Customers Account. Customer Community License. and sharing rules.

C.

User Person Account, Customers Community License. and Sharing Set.

D.

User Person Account. Customers Community Plus License. and Super User access

Question 14

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

- Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

Options:

A.

Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B.

Establish moderation rules and processes for addressing flagged content

C.

Make sure customers are members of only the Architect and Builder Community

D.

Test the member profile permissions to make sure they are able too find and post relevant information

E.

Load test Chatter groups to make sure file and member counts won't be exceeded

Question 15

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

Options:

A.

Customer Community Plus License

B.

Support Community License

C.

Partner Community Plus License

D.

Service Cloud License

Question 16

Universal Containers rolled out a Community in the Customer Service Napili template for their employees. The CEO has the following requirements: • All employees can participate in discussions within the Community. • Create a Chatter group for corporate announcements where all employees can participate and comment. • The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer

Options:

A.

Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone

B.

Create a Chatter group in the Community and include all employees

C.

Create a Chatter group in the internal Salesforce org and include all employees

D.

Create a post on a custom object, Announcements that all employees follow

Page: 4 / 11
Total 285 questions