Salesforce-Slack-Administrator Reviews Questions

According to Slack role definitions:

"Workspace Admins can manage members, channels, and settings for the workspace without the broader privileges of Workspace Owners or Org Admins."

Org Admin (A) is too high-level for this task on Business+ (Org Admin is primarily an Enterprise Grid role). Workspace Owner (C) has more extensive authority, including transferring workspace ownership. Member (D) cannot manage users or channels.

(Reference: Slack Administration Study Guide - Roles and Permissions)

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Slack best practices for culture change recommend:

"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively."

Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration. Default channels (E) help onboarding, but not necessarily behavior change after adoption.

(Reference: Slack Administration Study Guide - Change Management Best Practices)

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Slack's External People Management dashboard allows Org Admins to:

"View all external users, the channels they are connected to, and remove them, especially if they have 'Can post & invite' permissions."

Admins cannot view all Connect invitations (C) or directly approve/deny Connect requests (D) from this dashboard — that happens in different settings.

(Reference: Slack Administration Study Guide - Managing External Collaborators)

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Slack guidance emphasizes:

"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms."

A is inaccurate — default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.

(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)

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