Salesforce-Slack-Administrator Questions Bank

An Open workspace allows anyone in the organization to join without requiring invitations or approvals, minimizing admin overhead.

According to Slack Enterprise Grid documentation:

"Open workspaces allow any member of the organization to join, making them ideal for widely participated efforts like fundraising, campaigns, or company-wide initiatives."

Invite Only and By Request models would require manual intervention and approval, not ideal when admin resources are limited. Hidden workspaces are for restricted, confidential groups.

(Reference: Slack Administration Study Guide - Workspace Visibility Settings)

Since Preethi needs access to multiple channels but only for a limited time:

"A Multi-channel Guest is the best choice when someone needs access to more than one channel but does not need full member access across the workspace. You can also set an expiration date for their access."

Single-channel Guest would be too limiting, and full Member access would provide more access than necessary, posing a security risk.

(Reference: Slack Administration Study Guide - Managing Guest Access)

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Slack’s guidance on change management recommends:

"A vision statement defines the purpose of Slack in the organization’s broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work."

It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).

(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)

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The best way to manage noise while protecting sensitive information includes:

• Limiting posting permissions — According to Slack’s official guidance:

"You can restrict who can post to a channel by limiting posting permissions to specific people, ensuring that only authorized individuals can post while others can read."

• Creating a private channel with a personal benefits workflow:

"Private channels are suitable for discussions requiring confidentiality. Workflows can route sensitive questions to HR without public visibility."

Encouraging DMs (option C) helps, but it is not a structured or scalable solution for organizational processes. Archiving the channel (option D) would disrupt access to the historical benefits information and is unnecessary.

(Reference: Slack Administration Study Guide - Channel Management Best Practices and Workflows)

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