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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator (Slack-Admn-201)

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Salesforce Certified Slack Administrator (Slack-Admn-201) Questions and Answers

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Question 1

As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.

Which TWO actions can you take within the External People Management dashboard?

(Choose 2 answers.)

Options:

A.

Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.

B.

Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.

C.

View all Slack Connect invitations.

D.

Approve or deny Slack Connect requests.

E.

View all external people connected to your org and the Slack Connect channels they belong to.

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Question 2

You are a Workspace Admin in your organization's Slack Pro instance.

A terminated user is still active because Okta (your IdP) is down.

Which immediate steps should you take?

Options:

A.

Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.

B.

Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member’s previous manager.

C.

Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.

D.

Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.

Question 3

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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