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Salesforce-Slack-Administrator Exam Dumps : Salesforce Certified Slack Administrator Exam

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Salesforce Certified Slack Administrator Exam Questions and Answers

Question 1

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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Question 2

You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.

What is a key benefit of setting up a user group for these individuals?

Options:

A.

These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.

B.

The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.

C.

When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.

D.

Admins can foster a sense of community by creating a group-only direct message (DM).

Question 3

How many integrations can be installed on a workspace on the Standard plan?

Options:

A.

25 integrations

B.

10 integrations

C.

Unlimited

D.

5 integrations