Passed Exam Today N10-009

Once the theory has been tested and confirmed, the next step is to implement the solution based on the CompTIA troubleshooting model.

CompTIA Troubleshooting Model:

Identify the problem.

Establish a theory of probable cause.

Test the theory.

Establish a plan of action and implement the solution. ✅ (Correct step)

Verify full system functionality.

Document findings, actions, and outcomes.

Breakdown of Options:

A. Develop a theory – The theory has already been developed and tested.

B. Establish a plan of action – This happens before implementation, but since the issue is confirmed, it's time to act.

C. Implement the solution – Correct answer. The problem is confirmed, so the fix should be applied.

D. Document the findings – Documentation is the final step, not the next one.

Microwaves are known to interfere with the 2.4GHz frequency, which is the same frequency used by many wireless networks. This can cause signal degradation and intermittent connectivity issues, especially if the WAP is placed near such devices.

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Troubleshooting Methodology:

Troubleshooting involves a systematic approach to diagnosing and resolving issues. It typically includes steps such as identifying symptoms, gathering information, formulating and testing theories, and implementing solutions.

Confirming a Theory:

Duplicate the Problem: To confirm a theory, the technician should reproduce the problem in a controlled environment. This helps verify that the identified cause actually leads to the observed issue.

Verification: By duplicating the problem, the technician can observe the issue firsthand, validate the hypothesis, and rule out other potential causes.

Comparison with Other Steps:

Identify the Symptoms: Initial step to understand what the problem is, not specifically for confirming a theory.

Gather Information: Involves collecting data and details about the issue, usually done before formulating a theory.

Determine Any Changes: Involves checking for recent changes that could have caused the issue, a part of the information-gathering phase.

Implementation:

Use similar equipment or software in a test environment to recreate the issue.

Observe the results to see if they match the original problem, thereby confirming the theory.