CompTIA Network+ N10-009 CompTIA Study Notes

BGP (Border Gateway Protocol) uses attributes like AS path, origin, and MED (multi-exit discriminator) to determine the best path among multiple available routes.

From Andrew Ramdayal’s guide:

“BGP is the protocol underlying the global routing system of the internet. It is used for routing data between autonomous systems (ASes)... BGP uses a path vector mechanism and maintains a list of attributes for route selection.”

The first step in any troubleshooting process is to identify the problem. This includes gathering information from the user, reviewing logs, and observing the symptoms. In this case, identifying the scope and nature of the issue (e.g., signs of ransomware) is critical before forming any theories or plans.

From Andrew Ramdayal’s guide:

“The troubleshooting methodology begins with identifying the problem. This step involves questioning users, identifying user changes, and determining the symptoms.”

When dealing with troubleshooting and change management, the plan of action outlines the steps, risks, and mitigation strategies. A change advisory board (CAB) uses this documented plan to decide whether to approve the change.

A. Identify the problem is the first step in troubleshooting, not decision-making for CAB.

B. Develop a theory is diagnostic work, not planning.

C. Test the theory confirms causes but doesn’t provide actionable planning information.

References (CompTIA Network+ N10-009):

Domain: Network Operations — Change management, troubleshooting methodology, CAB processes.