Free Access CompTIA N10-009 New Release

The correct answer is SLA (Service Level Agreement) because it is a formal, documented contract between a service provider and a customer that defines expected service standards. According to CompTIA Network+ (N10-009) objectives under network operations and service management concepts, an SLA outlines measurable performance metrics such as uptime percentage, response time, throughput, support availability, escalation procedures, and responsibilities of both parties.

An SLA ensures accountability and establishes clear expectations for service delivery. For example, a vendor may guarantee 99.99% uptime, define maximum resolution times for incidents, and specify penalties or credits if performance targets are not met. SLAs are critical in cloud services, ISP agreements, managed services, and enterprise vendor contracts.

An MOU (Memorandum of Understanding) is a non-binding agreement outlining general terms between parties but does not define enforceable service metrics. EOL (End of Life) refers to when a product is no longer sold or supported. EOS (End of Support) indicates when a vendor stops providing updates or assistance for a product.

Therefore, an SLA is the correct document that defines vendor-delivered service requirements.

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If APs are changing channels frequently, it indicates automatic channel selection due to interference. This can cause temporary disconnections as the APs switch frequencies.

Breakdown of Options:

A. Channel interference – ✅ Correct answer. APs change channels automatically to avoid interference, causing disconnections.

B. Roaming misconfiguration – Roaming only affects moving users, but users report issues while stationary.

C. Network congestion – Causes slow speeds, not frequent disconnects.

D. Insufficient wireless coverage – Would cause weak signals, but not channel switching issues.

The correct answer is Load balancer because it is specifically designed to distribute incoming network traffic across multiple backend servers that provide the same application or service. According to CompTIA Network+ (N10-009) objectives under network infrastructure, load balancing improves performance, scalability, and high availability by preventing any single server from becoming overwhelmed.

A load balancer can operate at Layer 4 (transport layer, based on IP address and port) or Layer 7 (application layer, based on content such as HTTP headers or URLs). It uses various algorithms such as round-robin, least connections, or weighted distribution to efficiently allocate client requests among servers. If one server fails, the load balancer can redirect traffic to healthy servers, ensuring service continuity.

A router (Option A) forwards packets between different networks but does not distribute traffic among servers running the same application. A switch (Option B) forwards frames within a local network based on MAC addresses. A firewall (Option C) filters traffic based on security rules but does not perform traffic distribution for load-sharing purposes.

Therefore, a load balancer is the correct solution for redistributing traffic among multiple servers.

To monitor server availability, SNMP traps are the best choice. SNMP (Simple Network Management Protocol) allows devices to send alerts (traps) when certain conditions are met, such as server downtime or high resource usage.

Breakdown of Options:

A. Packet capture – Capturing packets provides insights into network traffic but does not actively monitor server availability.

B. Data usage reports – These analyze network traffic consumption but do not indicate whether a server is available or not.

C. SNMP traps – Correct answer. SNMP traps notify administrators of server issues in real time.

D. Configuration monitoring – This tracks configuration changes rather than availability.