N10-009 Reviews Questions

The CompTIA troubleshooting methodology includes steps like identifying the problem, establishing a theory of probable cause, testing the theory, creating a plan of action, implementing the solution, verifying functionality, and documenting findings. Establishing a theory involves analyzing the problem and considering possible causes, often by systematically checking each level of the OSI model (Physical, Data Link, Network, etc.) to pinpoint the root cause.

Why not Implement the solution? This step involves applying the fix, not analyzing the OSI model.

Why not Create a plan of action? This step focuses on planning the solution, not diagnosing the cause.

Why not Verify functionality? This step confirms the solution worked, not analyzing the OSI model.

The netstat output shows that multiple ports are open, including Telnet (23), FTP (20), and TFTP (69), which are potential security risks. Disabling unused ports minimizes the attack surface, reducing security vulnerabilities.

Breakdown of Options:

A. Disable the unused ports – Correct answer. Unused ports should be closed to prevent unauthorized access.

B. Enforce access control lists – ACLs help control access but do not disable unnecessary services.

C. Perform content filtering – Content filtering controls web traffic, not port security.

D. Set up a screened subnet – A DMZ (screened subnet) improves security but does not address open ports.