Apple Certified Support Professional DEP-2025 Syllabus Exam Questions Answers

To deploy custom apps (e.g., in-house apps developed for an organization), an Apple Developer account is required to create and sign the app using an Enterprise Developer Program or standard Developer Program account. Once signed, the app can be distributed via MDM using Managed Distribution, but the account is the prerequisite for app creation. Managed Distribution (option B) facilitates deployment but assumes the app exists, requiring the developer account first. User acceptance (option C) may be needed for installation on non-supervised devices but isn’t the core requirement. A VPN configuration (option D) is unrelated. TheApple Platform Deployment Guidespecifies the need for an Apple Developer account for custom apps.

A key feature to consider in an MDM solution is its ability to integrate with an organization’s existing identity provider (IdP) or directory service (e.g., Active Directory, Azure AD, or Google Workspace). This ensures seamless user authentication, leveraging single sign-on (SSO) and existing credentials, which enhances security and user experience. Support for future OS versions (option B) is important for compatibility but not specifically an authentication feature. Support for BYOD (option C) is a deployment consideration, not an authentication feature. TheApple Platform Deployment Guidehighlights IdP integration as critical for authentication in MDM deployments.

Administrator and People Manager roles manage federation but use local ABM/ASM credentials. TheApple Business Manager User Guidestates, "Administrators and People Managers can configure and manage the federation process in Apple Business Manager or Apple School Manager, but their accounts remain local and cannot sign in using federated authentication." Options C, D, and E lack these permissions or are not relevant roles for federation management.

Automated Device Enrollment (ADE), used with Apple Business Manager (ABM) or Apple School Manager (ASM), supports Activation Lock management by allowing administrators to enable, disable, or bypass Activation Lock on supervised devices via MDM. This is critical for organization-owned devices to ensure they can be reactivated after a wipe without user Apple IDs. Device Enrollment (option B) can manage Activation Lock if the device is supervised, but it’s not inherent without ADE. User Enrollment (option C) doesn’t support full Activation Lock management, as it’s for BYOD with limited control. The Apple Platform Deployment Guide ties Activation Lock management to ADE.