Apple Certified Support Professional Changed DEP-2025 Questions

WithUser Enrollment, Apple provides a privacy-focused management model where organizational and personal data are separated using cryptographic containers. According to Apple Learning, when a user enrolls their personal iPhone, apps likeCalendar, Mail, and Notescreate distinct data silos for managed accounts. This ensures, for example, that corporate meeting invites remain in the managed calendar and cannot be copied into the personal calendar. Likewise, personal calendar events remain private and untouched by MDM controls. Safari data, bookmarks, and browsing history remain personal and are not cryptographically separated. Contacts are not universally separated either, unless tied specifically to managed accounts. The cryptographic guarantee applies most clearly to Calendar, ensuring compliance and protecting user privacy simultaneously.

Apple introducedPlatform Single Sign-On (Platform SSO)as the next-generation identity integration framework for macOS. Unlike traditional directory binding, Platform SSO allows local macOS accounts to be linked with cloud identity providers such as Microsoft Entra ID or Okta. When enabled, a user’s macOS account credentials are kept in sync with their IdP credentials. This prevents password drift and ensures the same identity can be used across system login, apps, and web services. Apple Learning emphasizes that this provides a unified sign-on experience, replacing the need for legacy solutions like AD binding. Neither Entra ID nor LDAP alone synchronizes macOS local accounts; the synchronization requires the Platform SSO technology.

Apple divides administrative responsibilities into roles with specific privileges. According to the Apple Business Manager and School Manager role matrix, only theAdministratorandLocation Managerroles can create and manage locations. Locations in ABM are critical for organizing apps, books, and device assignments, especially for large institutions with multiple campuses or departments. Device Enrollment Managers focus only on device enrollment tasks, while People Managers handle user accounts. Content Managers can distribute apps and books but cannot add new locations. Apple’s training emphasizes that locations are tied directly to license management and content distribution, so Apple restricts this privilege to higher-trust roles like Administrators and Location Managers. This ensures organizational structure remains consistent and controlled.

Automated Device Enrollment (ADE) provides the most control over organization-owned devices by integrating them with an MDM solution during initial setup, without user intervention. Devices enrolled via ADE are automatically supervised, allowing restrictions like mandatory MDM enrollment and advanced policies. Device Enrollment (option B) offers control but requires manual profile installation and doesn’t inherently supervise devices unless paired with supervision tools. User Enrollment (option C) is for BYOD, offering less control to protect user privacy. TheApple Platform Deployment Guidepositions ADE as the most robust option for organization-owned devices.