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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.

The decision has been made to consolidate services into four service groups (in order of proportion of the services)

-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support

-ZYXS bespoke application support and development

-ZYXD data centers and hosting

-BANKSCO: BCT and BNK application support

Services from all other current service providers will be transitioned into these service groups as their contracts expire

After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

Options:

A.

O BANKSCO

B.

O OUTSCO

C.

O ZYXD

D.

ZYXS

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Question 2

ZYX have decided to use the external service integrator structure The ZYX CEO wants to minimize risks to service availability. In order to avoid reliance on single service providers the CEO wants to use four different providers for hosting There will be one service provider for hosting for each of the following countries

-the UK

-Germany

-the Netherlands

- Australia

To provide resilience every application used by ZYX will be hosted by three different hosting service providers

The CEO wants to ensure a rapid introduction of new services and service providers She also wants to ensure that the costs for the service integrator are as low as possible The ZYXH legal team does not want to make the drafting of the contracts more difficult than necessary

It is clear that there is a single structure needed for the service integrator contract

Which contract structure is the most appropriate for ZYX?

Options:

A.

Adopt that same structure for the hosting provider contracts

B.

Adopt a single structure for the hosting provider contracts

C.

Adopt custom structures for each hosting provider contract

D.

Ask the hosting providers to provide their own structure.

Question 3

The SIAM strategy for ZYX has been agreed:

-There will be a mix of new service providers and continuing existing service providers

-An external service integrator will be appointed

-ZYXS will provide the service desk.

-An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years

As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):

-continuing service providers

-the service integrator

-new service providers

In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

Options:

A.

All parties at the same time

B.

First the continuing service providers, then the service integrator and the new service providers last

C.

First the service integrator, then the new service provider, and the continuing service providers last

D.

First the service integrator, then both continuing and new service providers at the same time