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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

What best describes ZYX's strategic drivers for transitioning to a SIAM model?

Options:

A.

To enable the design implementation operation and improvement of integrated end-to-end services

•To ensure that these services are aligned with the ZYX corporate objectives, and allow problematic legacy systems to be retired

B.

To reduce the overhead and cost of managing an increasing number of service providers across the different ZYX companies

-To reduce the incidence of contract overlap, where more than one provider is being paid to deliver the same service within ZYX

C.

To reduce the risk of the service providers operating in silos, focused on their own targets rather than the wider end-to-end service

-To promote collaboration between providers in seeking ways to reduce IT operating costs and enable Agile development of new services C .

D.

To reduce the costs of operating IT. while at the same time ensuring that agreed service levels are met

-To enable IT capabilities that support agility and rapid expansion of the ZYX business into new geographical areas

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Question 2

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.

The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model

What is the best course of action?

Options:

A.

Ask the service integrator after they are appointed to create customized role profiles.

B.

Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem

C.

Create a framework for generic role profiles for the retained capabilities

D.

-Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem

E.

Determine which staff has the right capabilities for their new role

F.

. Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills

Question 3

Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.

-SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem

-ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO

-NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.

Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.

What is the best approach for SIAMRUS to improve the situation?

Options:

A.

Design and implement a program of organizational change management and skills training with each service provider and measure the success of it

B.

Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|

C.

Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers

D.

Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals