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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.

-SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem

-ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO

-NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.

Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.

What is the best approach for SIAMRUS to improve the situation?

Options:

A.

Design and implement a program of organizational change management and skills training with each service provider and measure the success of it

B.

Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|

C.

Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers

D.

Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals

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Question 2

ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.

The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.

What should ZYX do?

Options:

A.

Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role

B.

Draw up a collaboration agreement across all service providers setting out how they will work together

C.

Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves

D.

Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator

Question 3

The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability

Which ZYX strategic objective can SIAM contribute to most for ZYX?

Options:

A.

Control headcount

B.

Ensure delivery against contracts

C.

invest in their people

D.

Retain existing business