Exin Related Exams
SIAMP Exam
ZYX have decided to use the external service integrator structure The ZYX CEO wants to minimize risks to service availability. In order to avoid reliance on single service providers the CEO wants to use four different providers for hosting There will be one service provider for hosting for each of the following countries
-the UK
-Germany
-the Netherlands
- Australia
To provide resilience every application used by ZYX will be hosted by three different hosting service providers
The CEO wants to ensure a rapid introduction of new services and service providers She also wants to ensure that the costs for the service integrator are as low as possible The ZYXH legal team does not want to make the drafting of the contracts more difficult than necessary
It is clear that there is a single structure needed for the service integrator contract
Which contract structure is the most appropriate for ZYX?
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner
The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place
What would be the most effective strategy for handling this risk?