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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

There are many factors that can influence the design of a SIAM model

Which factor will most influence the choice of the SIAM structure for ZYX?

Options:

A.

Capabilities of the staff working in the ZYX organizations

B.

Multiple geographical locations of ZYX companies

C.

The report and proposed SIAM strategy from SIAMRUS

D.

Willingness of service providers to be part of the SIAM model

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Question 2

Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.

-SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem

-ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO

-NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.

Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.

What is the best approach for SIAMRUS to improve the situation?

Options:

A.

Design and implement a program of organizational change management and skills training with each service provider and measure the success of it

B.

Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|

C.

Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers

D.

Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals

Question 3

ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUS

The IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application support

ZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM model

What should SIAMRUS do that would most support ZYX?

Options:

A.

Lead the commercial discussions with new and legacy providers

B.

Review the exit management requirements in the contract with OUTSCO

C.

Start the activities to transition ZYXSAPP into the SIAM model

D.

Take on the accountability for deciding on the implementation approach