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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

The CIO is about to establish a project to transition ZYX to a SIAM operating model.

Which are the most important governance requirements to initially focus on, given the situation of ZYX?

Options:

A.

At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place

B.

Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution

C.

in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced

D.

The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model

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Question 2

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy. This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.

What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

Options:

A.

Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it

B.

Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know

C.

Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy

D.

Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

Question 3

The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.

NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.

The service integrator wishes to address this problem with NETSCO

What action should the service integrator take?

Options:

A.

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

B.

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

C.

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

D.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .