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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.

The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.

What should ZYX do?

Options:

A.

Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role

B.

Draw up a collaboration agreement across all service providers setting out how they will work together

C.

Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves

D.

Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator

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Question 2

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy. This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board.

What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

Options:

A.

Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it

B.

Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know

C.

Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy

D.

Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

Question 3

The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.

NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.

The service integrator wishes to address this problem with NETSCO

What action should the service integrator take?

Options:

A.

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

B.

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

C.

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

D.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .