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SIAMP Exam Dumps : EXIN SIAM Professional Exam

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EXIN SIAM Professional Exam Questions and Answers

Question 1

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.

The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model

What is the best course of action?

Options:

A.

Ask the service integrator after they are appointed to create customized role profiles.

B.

Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem

C.

Create a framework for generic role profiles for the retained capabilities

D.

-Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem

E.

Determine which staff has the right capabilities for their new role

F.

. Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills

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Question 2

ZYX have decided to use the external service integrator structure The ZYX CEO wants to minimize risks to service availability. In order to avoid reliance on single service providers the CEO wants to use four different providers for hosting There will be one service provider for hosting for each of the following countries

-the UK

-Germany

-the Netherlands

- Australia

To provide resilience every application used by ZYX will be hosted by three different hosting service providers

The CEO wants to ensure a rapid introduction of new services and service providers She also wants to ensure that the costs for the service integrator are as low as possible The ZYXH legal team does not want to make the drafting of the contracts more difficult than necessary

It is clear that there is a single structure needed for the service integrator contract

Which contract structure is the most appropriate for ZYX?

Options:

A.

Adopt that same structure for the hosting provider contracts

B.

Adopt a single structure for the hosting provider contracts

C.

Adopt custom structures for each hosting provider contract

D.

Ask the hosting providers to provide their own structure.

Question 3

The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.

NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.

The service integrator wishes to address this problem with NETSCO

What action should the service integrator take?

Options:

A.

Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

B.

Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

C.

Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

D.

There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .