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Exin ITILFND Exam With Confidence Using Practice Dumps

Exam Code:
ITILFND
Exam Name:
ITIL – Foundation (v4)
Certification:
Exin-ITIL
Vendor:
Exin
Questions:
503
Last Updated:
Mar 24, 2025
Exam Status:
Stable
Exin ITILFND

ITILFND: Exin-ITIL Exam 2025 Study Guide Pdf and Test Engine

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ITIL – Foundation (v4) Questions and Answers

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Question 1

What is an incident?

Options:

A.

The planned removal of an item that might affect a service

B.

A result enabled by one or more outputs

C.

A possible future event that could cause harm

D.

A service interruption resolved by the use of self-help tools

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Question 2

Which is a description of service provision?

Options:

A.

A formal description of one or more services, designed to address the needs of a service consumer

B.

Activities that an organization performs to deliver services

C.

A way to help create value by facilitating outcomes that service consumers need

D.

Cooperation between two organizations to ensure that a service delivers value

Question 3

Which is a purpose of the ‘service desk’ practice?

Options:

A.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.

To be the entry point and single point of contact for the service provider with all of its users

C.

To support the agreed quality of a service by handling all pre-defined, user-initiated service requests

D.

To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

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