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ITIL-4-Transition Exam Dumps : ITIL 4 Managing Professional Transition Exam

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ITIL 4 Managing Professional Transition Exam Questions and Answers

Question 1

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.

How can managers use Toyota Kata to help employees adjust to these different ways of working?

Options:

A.

By encouraging the practicing of routines to unlearn old habits and learn new ones

B.

By creating detailed plans that predetermine how to approach large changes

C.

By making hard decisions for the teams and providing step-by-step guidance

D.

By encouraging widespread changes that involve the teams starting from scratch

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Question 2

What do design thinking and service-dominant logic have in common?

Options:

A.

Both require clearly defined requirements and acceptance criteria

B.

Both involve collaborating with customers to ensure their needs are met

C.

Both focus on product functionality and on building new features

D.

Both focus solely on the needs and problems of the consumers

Question 3

An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.

Which is an example of a working practice that the organization should STOP?

Options:

A.

Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers

B.

Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

C.

Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

D.

Involving customers and users in testing activities to understand whether the service meets the customers' and users’ expectations