ITIL-4-Transition Exam Dumps : ITIL 4 Managing Professional Transition Exam

This working practice is not focused on creating value because it does not involve the customers or users in defining the requirements and expectations of the service. It also assumes that the developers’ previous experience is relevant and sufficient for the current situation, which may not be the case. This practice may lead to delivering a servicethat does not meet the needs and preferences of the customers or users, or that is not aligned with the organization’s strategy and objectives. References:

• ITIL 4 Managing Professional Transition Module Sample Paper - English1, page 6, question 1, answer A
• ITIL 4 Foundation: ITIL 4 Edition2, page 67, section 4.1.1, paragraph 2
• ITIL 4 Managing Professional: Create, Deliver and Support3, page 9, section 1.1, paragraph 3
• ITIL 4 Managing Professional: Direct, Plan and Improve4, page 11, section 1.1, paragraph 2

 Design thinking and service-dominant logic have in common that both involve collaborating with customers to ensure their needs are met. Design thinking is a human-centered approach to problem solving that emphasizes empathy, creativity, and experimentation. Service-dominant logic is a framework for understanding value creation, which focuses on the exchange of services between two or more entities. Both concepts share the following principles:

• Value is co-created by the provider and the customer in the context of use. The provider does not deliver value, but rather offers value propositions that the customer can accept or reject. The customer is an active participant in the value creation process, not a passive recipient of goods or services.
• The customer is the ultimate judge of value. The provider cannot determine the value of the offering in advance, but rather has to understand the customer’s needs, preferences, and expectations. The provider has to engage with the customer in an ongoing dialogue and feedback loop to ensure that the offering meets or exceeds the customer’s expectations.
• The offering is a holistic solution that integrates goods, services, and experiences. The provider does not differentiate between tangible and intangible products, but rather offers a complete solution that addresses the customer’s problem or opportunity. The provider has to design the offering in a way that delivers a positive customer experience and enhances the customer’s well-being. References:
• Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking
• Service-Dominant Logic: Key Principles and History
• Service-Dominant Logic and How It Reframes Our Business Operations
• The New Paradigm: H2H Marketing

 The expected outcome from using a service value chain is value realization. Value realization is the process of ensuring that the intended benefits of a product or service are achieved or exceeded. Value realization is not only about delivering value to customers, but also capturing value for the service provider and other stakeholders. The service value chain is an operating model that outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity contributes to value creation by transforming various inputs into specific outputs. The service value chain can be configured in different ways to form service value streams, which are the end-to-end workflows that deliver a specific product or service to a customer or user. The service value chain also enables the application of practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. The service value chain is flexible and adaptable to different contexts and scenarios, allowing the service provider to optimize the use of resources and deliver value in the most effective and efficient way. References:

• ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1
• ITIL®4 Service Value Chain [ITIL4 SVC Activities with Examples], section “ITIL ® 4 Service Value Chain Model”