ITIL ITIL-4-Transition Exam With Confidence Using Practice Dumps

Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:

ITIL 4 defines service management as:

“A set of specialized organizational capabilities for enabling value for customers in the form of services.”

This reflects how an organization uses its resources and competencies to deliver services and create value.

Option B defines an outcome, not service management.

Option C describes a service offering.

Option D refers to service relationships.Thus, Option A is the precise ITIL 4 definition of service management.

Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:

The guiding principle Focus on value emphasizes:

“Everything the organization does must map to value for stakeholders.”

A key recommended practice under this principle is:

Understanding how service consumers use the service and why it is valuable to them.

Options B and C relate to Think and work holistically.

Option D relates loosely to Keep it simple and practical or process streamlining.

Therefore, Option A is the correct application of Focus on value.

Comprehensive Explanation:

ITIL defines the three phases of problem management in this order:

Problem identification – recognizing actual or potential causes of incidents

Problem control – analyzing, diagnosing, and prioritizing problems

Error control – managing known errors and workarounds

The sequence in Option C exactly matches this lifecycle.

Thus, Option C is correct.