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ITIL ITIL-4-BRM Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-BRM
Exam Name:
ITIL 4 Specialist: Business Relationship Management
Certification:
Vendor:
Questions:
40
Last Updated:
Jul 19, 2025
Exam Status:
Stable
ITIL ITIL-4-BRM

ITIL-4-BRM: ITIL 4 Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Business Relationship Management Questions and Answers

Question 1

Which is an example of an approach to managing a business relationship in a clear domain?

Options:

A.

A business relationship manager is provided with a detailed set of instructions for gathering information about new customers

B.

A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

C.

A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers

D.

A business relationship manager is provided high-level guidance for customer discussions

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Question 2

Which is an example of ‘Analysing the Voice of the customer’?

Options:

A.

Interpreting feedback from customers about a software application and prioritizing actions

B.

Responding to a customer regarding their concerns about relationship management activities.

C.

Surveying customers about their opinions of a new software application

D.

Performing regular reviews of'Voice of the customer' activities

Question 3

An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.

What should this team do NEXT?

Options:

A.

Proceed to Level 3.

B.

Look for evidence of missing capabilities.

C.

Identify evidence for every criterion that has been met.

D.

Set the target capability level.