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ITIL-4-Foundation Exam Dumps : ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Questions and Answers

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Question 1

Why should incidents be prioritized?

Options:

A.

To help automated matching of incidents to problems or known errors

B.

To identify which support team the incident should be escalated to

C.

To ensure that incidents with the highest business impact are resolved first

D.

To encourage a high level of collaboration within and between teams

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Question 2

Which statement about the ‘incident management’ practice is CORRECT?

Options:

A.

It identifies the cause of major incidents.

B.

It authorizes changes to resolve incidents.

C.

It maintains detailed procedures for diagnosing incidents.

D.

It resolves the highest impact incidents first.

Question 3

What is the expected outcome from using a service value chain?

Options:

A.

Service value streams

B.

Value realization

C.

Customer engagement

D.

The application of practices

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