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ITIL-4-Foundation Exam Dumps : ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Questions and Answers

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Question 1

Which practice has a strong influence on the user experience and perception of the service provider?

Options:

A.

Service desk

B.

Change enablement

C.

Service level management

D.

Supplier management

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Question 2

What is the purpose of the ‘deployment management’ practice?

Options:

A.

To protect the information needed by the organization to conduct its business

B.

To make new and changed services and features available for use

C.

To move new or changed components to live environments

D.

To plan and manage the full lifecycle of all IT assets.

Question 3

Identify the Missing word(s) in the following sentence

A(n) [?] cause, or potential cause, of one or more incidents?

Options:

A.

Change

B.

Event

C.

Known error

D.

Problem

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