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ITIL-4-Foundation Exam Dumps : ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Questions and Answers

Question 1

Which is included in the purpose of the ‘service level management’ practice?

Options:

A.

To maximize the number of successful service and product changes

B.

To ensure accurate information about the configuration of services is available

C.

To set clear business-based targets for service levels

D.

To ensure that suppliers and their performance are managed appropriately

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Question 2

Identify the missing words in the following sentence.

When an organization has decided to improve a service, it should start by considering [?].

Options:

A.

existing information

B.

new methods

C.

additional measurements

D.

revised processes

Question 3

Which statement about the input and output of the value chain activities is CORRECT?

Options:

A.

Each value chain activity receives inputs and provides outputs

B.

The organization’s governance will determine the inputs and outputs of each value chain activity

C.

Some value chain activities only have input, whereas others only have outputs

D.

Input and output are fixed for each value chain activity