ITIL ITIL-DSV Exam With Confidence Using Practice Dumps

To best demonstrate the capability to meet the needs of a consumer organization making significant technological changes, the service provider should "Ensure there are adequate knowledge and skillsto support the customer's changes." ITIL 4 underscores the importance of aligning the service provider’s capabilities with the customer’s evolving needs. This involves not just having the right resources in place but also ensuring that the service provider’s team possesses the necessary skills and knowledge to support the changes effectively​.

When an organization's business-critical service is experiencing frequent downtimes and slow performances, the best approach according to ITIL 4's "Drive Stakeholder Value" is to coordinate with the business to ensure that the services are properly aligned with business goals. This ensures that any technical improvements or strategic adjustments directly support the business’s objectives.

Option A (Incorrect):Improving the recovery time objective (RTO) is important but may not address the root cause of the frequent downtimes and slow performance.

Option B (Correct):Coordinating with the business to understand alignment is crucial. By ensuring that the services align with business goals, you can prioritize the most impactful improvements and ensure that technical adjustments meet strategic needs.

Option C (Incorrect):Scaling up infrastructure may help with resilience, but without understanding the business alignment, this might not be the most efficient or necessary solution.

Option D (Incorrect):Matching usage to downtimes might mitigate some issues but does not address the underlying causes of the performance problems​​.

The best approach for collecting requirements in this scenario is to "Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed." ITIL 4 highlights that utility (what the service does) and warranty (how the service performs) are critical to defining the value a service provides. By focusing on these aspects with the customer, the service provider can ensure that the service meets the essential needs within the budget constraints, while users are informed about the agreed functionalities​.