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ITIL ITIL-DSV Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-DSV
Exam Name:
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Vendor:
Questions:
80
Last Updated:
Jun 30, 2025
Exam Status:
Stable
ITIL ITIL-DSV

ITIL-DSV: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Question 1

An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?

Options:

A.

Improve the recovery time object of the critical services to minimize the impact on the service value.

B.

Coordinate with the business to understand how the services are aligned to the business goals.

C.

Scale up the underlying infrastructure to increase the resilience of the service.

D.

Match the usage of the services to the downtimes and propose actions to spread the demand.

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Question 2

An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?

Options:

A.

Define

B.

Ideate

C.

Empathize

D.

Prototype

Question 3

A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service. What would have helped to prevent this?

Options:

A.

An e-learning course describing migration of service should be easily available to the users.

B.

All changes should be assessed and prioritized.

C.

The users should be marked as an important stakeholder in the stakeholder map.

D.

The outcomes should be part of the service level agreement.