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ITIL ITIL-DSV Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-DSV
Exam Name:
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Vendor:
Questions:
80
Last Updated:
Mar 24, 2025
Exam Status:
Stable
ITIL ITIL-DSV

ITIL-DSV: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Question 1

A service provider is failing its service level targets on a monthly basis. The resolution time of priority 1 incidents is

breached frequently.

As the Incident Manager for the service provider, which action will you take?

Options:

A.

Improve the triage step to guide priority 1 incidents to specialised groups.

B.

Shift all service desk employees to the priority 1 incidents when they happen.

C.

Add additional staff to the service desk team.

D.

Remove the triage step as this slows down the incident resolution.

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Question 2

An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?

Options:

A.

Measurable financial targets to optimize the value of the service and total cost of ownership.

B.

Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.

C.

Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.

D.

Value-based value streams to be followed by the service provider with clear and measurable targets.

Question 3

An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?

Options:

A.

Improve the recovery time object of the critical services to minimize the impact on the service value.

B.

Coordinate with the business to understand how the services are aligned to the business goals.

C.

Scale up the underlying infrastructure to increase the resilience of the service.

D.

Match the usage of the services to the downtimes and propose actions to spread the demand.