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ITIL-4-BRM Exam Dumps : ITIL 4 Specialist: Business Relationship Management

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ITIL 4 Specialist: Business Relationship Management Questions and Answers

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Question 1

An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.

What should this team do NEXT?

Options:

A.

Proceed to Level 3.

B.

Look for evidence of missing capabilities.

C.

Identify evidence for every criterion that has been met.

D.

Set the target capability level.

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Question 2

Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

Options:

A.

Coordinating interactions between the service provider and service consumer

B.

Managing business relationship exceptions

C.

Developing business relationship models

D.

Maintaining business relationship models

Question 3

Which is an example of an approach to managing a business relationship in a clear domain?

Options:

A.

A business relationship manager is provided with a detailed set of instructions for gathering information about new customers

B.

A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

C.

A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers

D.

A business relationship manager is provided high-level guidance for customer discussions

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