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ITIL-4-BRM Exam Dumps : ITIL 4 Specialist: Business Relationship Management

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ITIL 4 Specialist: Business Relationship Management Questions and Answers

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Question 1

Which is NOT an input to the ‘Managing business relationship journeys’ process?

Options:

A.

Training materials

B.

Roles and responsibilities

C.

Business relationship models

D.

Service portfolio

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Question 2

Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

Options:

A.

Business relationship principles

B.

Assessment of the organization's culture

C.

Service portfolio

D.

Organization's strategy

Question 3

Which is an example of an approach to managing a business relationship in a clear domain?

Options:

A.

A business relationship manager is provided with a detailed set of instructions for gathering information about new customers

B.

A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

C.

A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers

D.

A business relationship manager is provided high-level guidance for customer discussions

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