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ITIL-4-BRM Exam Dumps : ITIL 4 Specialist: Business Relationship Management

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ITIL 4 Specialist: Business Relationship Management Questions and Answers

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Question 1

Which activity is the responsibility of the ‘sponsor’ role?

Options:

A.

Authorizes the budget for service consumption

B.

Defines the requirements for a service

C.

Uses the service

D.

Takes responsibility for the outcomes of serviceconsumption

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Question 2

Which is an example of an approach to managing a business relationship in a clear domain?

Options:

A.

A business relationship manager is provided with a detailed set of instructions for gathering information about new customers

B.

A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

C.

A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers

D.

A business relationship manager is provided high-level guidance for customer discussions

Question 3

Which activity in the ‘managing business relationship journeys’ process executes the activities for the business relationship journey?

Options:

A.

Manage exceptions

B.

Analyze the organization's culture, strategy, and stakeholders

C.

Follow the business relationship model

D.

Review the relationship

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