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ITIL-4-BRM Exam Dumps : ITIL 4 Specialist: Business Relationship Management

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ITIL 4 Specialist: Business Relationship Management Questions and Answers

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Question 1

Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

Options:

A.

Business relationship principles

B.

Assessment of the organization's culture

C.

Service portfolio

D.

Organization's strategy

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Question 2

Which of the following describes a value stream?

Options:

A.

A model that defines the key aspects of a relationship journey for a set of business stakeholders

B.

A set of steps undertaken to create and deliver products and services

C.

An operating model which defines the main activities required to respond to demand and facilitate value realization

D.

Asset of organizational resources designed for performing work or accomplishing an objective

Question 3

The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.

WhichTWOfactors additionally increase the complexity of the service relationships and should be considered by the service provider?

1. Dependencies on partner and suppliers

2. Dependencies on other internal service providers

3. Dependencies on the service consumer

4. Dependencies on internal users

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

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