ITIL-4-BRM Exam Dumps : ITIL 4 Specialist: Business Relationship Management

A model that defines the key aspects of a relationship journey for a set of business stakeholders

A set of steps undertaken to create and deliver products and services

An operating model which defines the main activities required to respond to demand and facilitate value realization

Asset of organizational resources designed for performing work or accomplishing an objective

The actions that a service provider undertakes to build a relationship with service consumers

The experience consumers have as a result of service interactions with a service provider

The steps a service consumer and a service provider undertake together to co-create value

The actions that service consumers undertake to be able to use a provider’s services

Interpreting feedback from customers about a software application and prioritizing actions

Responding to a customer regarding their concerns about relationship management activities.

Surveying customers about their opinions of a new software application

Performing regular reviews of'Voice of the customer' activities