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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name:
ITIL 4 Specialist: Create, Deliver and SupportExam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
73
Last Updated:
Jan 18, 2026
Exam Status:
Stable
ITIL ITIL-4-Specialist-Create-Deliver-and-Support

ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

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Question 1

A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.

What is the BEST way to manage this issue?

Options:

A.

Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog

B.

Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels

C.

Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks

D.

Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested

Buy Now
Question 2

Which is an example of using a ‘shift-left’ approach to optimize password resets?

Options:

A.

Allow users to reset their own passwords using an automated tool

B.

Train service desk agents to categorize password resets as service requests

C.

Automatically assign a high priority to password reset requests to resolve them faster

D.

Encourage users to remember or safely record their passwords to reduce the number of password resets

Question 3

Which of the following involves consideration of the skills and availability of both internal and external resources?

Options:

A.

Build vs buy

B.

Swarming

C.

Triage prioritization

D.

Shift-left approach

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