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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name:
ITIL 4 Specialist: Create, Deliver and SupportExam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
73
Last Updated:
Dec 14, 2025
Exam Status:
Stable
ITIL ITIL-4-Specialist-Create-Deliver-and-Support

ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

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Question 1

Which is an example of using a ‘shift-left’ approach to optimize password resets?

Options:

A.

Allow users to reset their own passwords using an automated tool

B.

Train service desk agents to categorize password resets as service requests

C.

Automatically assign a high priority to password reset requests to resolve them faster

D.

Encourage users to remember or safely record their passwords to reduce the number of password resets

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Question 2

An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?

Options:

A.

Use value stream mapping to help understand the end-to-end flow of user support

B.

Encourage teams to collaborate so they can focus on value for users

C.

Improve the integration of tools to ensure there are no gaps between processes

D.

Review skills and competencies of user support staff to ensure they have the required capability

Question 3

A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.

Which are the TWO BEST ways to measure these changes?

1. Measure individual changes by the output that they create

2. Measure the overall success of multiple changes by the output that is created

3. Measure individual changes by the outcome that they create

4. Measure the overall success of multiple changes by the outcome that is created

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

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