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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name:
ITIL 4 Specialist: Create, Deliver and SupportExam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
73
Last Updated:
Oct 20, 2025
Exam Status:
Stable
ITIL ITIL-4-Specialist-Create-Deliver-and-Support

ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

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Question 1

Which is an example of using a ‘shift-left’ approach to optimize password resets?

Options:

A.

Allow users to reset their own passwords using an automated tool

B.

Train service desk agents to categorize password resets as service requests

C.

Automatically assign a high priority to password reset requests to resolve them faster

D.

Encourage users to remember or safely record their passwords to reduce the number of password resets

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Question 2

A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.

Which are the TWO BEST ways to measure these changes?

1. Measure individual changes by the output that they create

2. Measure the overall success of multiple changes by the output that is created

3. Measure individual changes by the outcome that they create

4. Measure the overall success of multiple changes by the outcome that is created

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question 3

A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

Options:

A.

Introduce rules for innovation and adaptability across all teams

B.

Have leaders actively demonstrate and promote innovative practices

C.

Limit the cultural shift initiatives to only the newer employees

D.

Base performance evaluations solely on the number of innovative ideas generated

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