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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name:
ITIL 4 Specialist: Create, Deliver and SupportExam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
73
Last Updated:
Dec 4, 2025
Exam Status:
Stable
ITIL ITIL-4-Specialist-Create-Deliver-and-Support

ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

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Question 1

Which is an example of using a ‘shift-left’ approach to optimize password resets?

Options:

A.

Allow users to reset their own passwords using an automated tool

B.

Train service desk agents to categorize password resets as service requests

C.

Automatically assign a high priority to password reset requests to resolve them faster

D.

Encourage users to remember or safely record their passwords to reduce the number of password resets

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Question 2

An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

Options:

A.

Cooperation

B.

Servant leadership

C.

Algorithmic task

D.

Heuristic task

Question 3

An organization prioritizes its work on a ‘last-in, first-out’ basis.

Which work item should be actioned NEXT?

Options:

A.

An item logged yesterday at 09:00

B.

An item logged yesterday at 11:00

C.

An item logged today at 09:00

D.

An item logged today at 11:00

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