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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name:
ITIL 4 Specialist: Create, Deliver and SupportExam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
73
Last Updated:
Feb 1, 2026
Exam Status:
Stable
ITIL ITIL-4-Specialist-Create-Deliver-and-Support

ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

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Question 1

A service provider works with a diverse group of customers, including corporate, private, and partner organizations. The service provider’s service desk supports users from all customer organizations. However, different users prefer different communication channels. In response to their preferences, the service provider implemented email, chat, phone, and website contact form for the users to contact the service desk. The service desk team is increasingly struggling to monitor all channels and respond timely. Some user queries are not noticed early enough, and the users are complaining. What should the service provider do to improve the situation?

Options:

A.

Close the least popular communication channels to reduce the complexity

B.

Assign dedicated service desk agents to monitor each channel

C.

Integrate all channels to support smooth switching between them for users and support agents

D.

Allocate one most suitable channel to each customer type

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Question 2

When verifying that an incident has been resolved, which is an example of value as perceived by a user?

Options:

A.

An incident resolved within the target SLA time, enabling efficient use of service desk resources

B.

An accurate and complete incident record, enabling subsequent trend analysis of incidents

C.

A swift restoration of a point of sale system, enabling customers to be served with minimal disruption

D.

A better understanding of a complex networking scenario, enabling the creation of a new knowledge article

Question 3

Which statement about collaboration is CORRECT?

Options:

A.

Collaboration focuses on the organization's goals

B.

Collaboration should be used instead of swarming or

C.

Collaboration can be enforced by aligning metrics between teams

D.

Collaboration is most useful for standardized work

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