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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Exam Name:
ITIL 4 Specialist: Create, Deliver and SupportExam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
73
Last Updated:
Aug 15, 2026
Exam Status:
Stable
ITIL ITIL-4-Specialist-Create-Deliver-and-Support

ITIL-4-Specialist-Create-Deliver-and-Support: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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Related ITIL Exams

ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

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Question 1

An organization prioritizes its work on a ‘last-in, first-out’ basis.

Which work item should be actioned NEXT?

Options:

A.

An item logged yesterday at 09:00

B.

An item logged yesterday at 11:00

C.

An item logged today at 09:00

D.

An item logged today at 11:00

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Question 2

During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

Options:

A.

Involve many users from every target group in all steps of the design

B.

Create realistic user personas based on the gathered user data

C.

Interview customers about their preferences

D.

Use the latest technology capabilities to improve the look and feel of the designed solution

Question 3

Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

Options:

A.

Shortest item first

B.

Swarming

C.

Shift-left

D.

Robotic process automation

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