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ITIL ITIL-4-Specialist-High-velocity-IT Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-High-velocity-IT
Exam Name:
ITIL 4 Specialist: High-velocity IT Exam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
96
Last Updated:
Jul 15, 2025
Exam Status:
Stable
ITIL ITIL-4-Specialist-High-velocity-IT

ITIL-4-Specialist-High-velocity-IT: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which TWO are examples that can be handled as service requests?

    A customer asks a service provider to design an app for staff to submit vacation requests.

    A staff member asks for a new barcode scanner from an internal IT department.

    A manager requires swift changes to user access rights for an employee.

    A service provider establishes a channel for users to submit emergency changes.

Options:

A.

1 and 4

B.

2 and 4

C.

1 and 3

D.

2 and 3

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Question 2

Which statement about the reporting of service outcomes and performance is CORRECT?

Options:

A.

IT component scorecards should be mapped to service provider outcomes

B.

Customer satisfaction feedback should be mapped to service provider outcomes

C.

Service performance metrics should be mapped to customer outcomes

D.

Return on investment (ROI) should be mapped to customer outcomes

Question 3

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

Options:

A.

Identify ways to improve service levels, and discuss the cost of these improvements with the customers

B.

Focus on technical excellence to further improve services

C.

Analyze customer feedback to understand and address unmet expectations

D.

Provide additional training to customers on using the service

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