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ITIL ITIL-4-Specialist-High-velocity-IT Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-Specialist-High-velocity-IT
Exam Name:
ITIL 4 Specialist: High-velocity IT Exam
Certification:
ITIL 4 Managing Professional
Vendor:
ITIL
Questions:
96
Last Updated:
Feb 5, 2026
Exam Status:
Stable
ITIL ITIL-4-Specialist-High-velocity-IT

ITIL-4-Specialist-High-velocity-IT: ITIL 4 Managing Professional Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which statement about the reporting of service outcomes and performance is CORRECT?

Options:

A.

IT component scorecards should be mapped to service provider outcomes

B.

Customer satisfaction feedback should be mapped to service provider outcomes

C.

Service performance metrics should be mapped to customer outcomes

D.

Return on investment (ROI) should be mapped to customer outcomes

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Question 2

At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

Options:

A.

Onboard and Co-create

B.

Engage and Deliver

C.

Explore and Improve

D.

Design and Transition

Question 3

Users often do not provide feedback because they do not believe it will be addressed.

Which is the BEST method for encouraging users to submit feedback in this situation?

Options:

A.

Offering rewards for providing feedback

B.

Making feedback processing visible for everyone

C.

Conducting mandatory feedback surveys

D.

Reducing the number of feedback channels

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