PeopleCert Related Exams
ITIL-4-DITS Exam
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
• a definition of how suppliers will be Involved in the delivery of the service
• a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
How frequently should an organization generate and manage its strategy?
A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.
Which risk attitude is this an example of?