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ITIL-4-DITS Exam Dumps : ITIL 4 Leader: Digital & IT Strategy Exam

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ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Question 1

An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.

How could this help the organization become more competitive?

Options:

A.

By educating consumers about changes to services

B.

By improving strategic alignment

C.

By improving return on investment

D.

By encouraging a focus on innovation

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Question 2

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

Options:

A.

A list of vendors who will provide the components mat form the social media service

B.

An inventory of the mam technology components that will be located at the head office data centre

C.

Definitions of the service management toolsets needed to support the service

D.

Descriptions of the series of steps for the work that is required to create and support the service

Question 3

Which describes digital technology?

Options:

A.

The internal IT team of a service provider organization

B.

A combination of information technology and operational technology

C.

An organization that is enabled to do business significantly differently

D.

The application of technology for detecting changes in physical devices