ITIL-4-DITS Exam Dumps : ITIL 4 Leader: Digital & IT Strategy Exam

Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. References: ITIL 4 Leader: Digital and IT Strategy, page 67-68

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The organization has already demonstrated agility—rapid adaptation to change. However, their new objective is to improve efficiency and reduce costs, which aligns most closely with the principles of aLeanapproach. According to ITIL 4 Leader: Digital & IT Strategy, Lean is focused on maximizing value while minimizing waste, making it highly effective for organizations seeking long-term sustainability and cost optimization after a growth phase. Agility relates to adaptability (which they already have), while resilience and continuity focus more on recovery and stability, not cost efficiency.

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. References: ITIL 4 Leader: Digital and IT Strategy, page 68-69