ITIL-4-DITS Exam Dumps : ITIL 4 Leader: Digital & IT Strategy Exam

Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. References: ITIL 4 Leader: Digital and IT Strategy, page 19-20

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This scenario describes a risk attitude where the organization knowingly accepts a high level of risk in pursuit of potential gains. According to the ITIL 4 Leader: Digital & IT Strategy guidance, arisk-seekingattitude is characterized by a willingness to pursue opportunities that have uncertain outcomes and potentially high rewards, even when there is a significant chance of failure or negative impact. This is contrasted with risk-averse (avoiding risk), risk-tolerant (accepting risk but not seeking it), and risk-neutral (indifferent to risk levels). Here, launching new but unreliable technology despite known concerns fits a risk-seeking approach.

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. References: ITIL 4 Leader: Digital and IT Strategy, page 68-69