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ITIL-4-DITS Exam Dumps : ITIL 4 Leader: Digital & IT Strategy Exam

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ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Question 1

An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.

How could this help the organization become more competitive?

Options:

A.

By educating consumers about changes to services

B.

By improving strategic alignment

C.

By improving return on investment

D.

By encouraging a focus on innovation

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Question 2

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

Options:

A.

Focus the strategy entirely on the operational excellence, because this is the defined objective

B.

Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance

C.

Create a balanced strategy addressing operational excellence, and customer and market relevance

D.

Focus the strategy on customer and market relevance, and operational excellence will naturally improve

Question 3

Which describes digital technology?

Options:

A.

The internal IT team of a service provider organization

B.

A combination of information technology and operational technology

C.

An organization that is enabled to do business significantly differently

D.

The application of technology for detecting changes in physical devices