ITIL-4-DITS Exam Dumps : ITIL 4 Leader: Digital & IT Strategy Exam

 Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. References: ITIL 4 Leader: Digital and IT Strategy, page 63

Comprehensive and Detailed Explanation From Exact Extract:

Encouraging small-scale experimentation supports aninnovation-driven culture, as recommended in ITIL 4 Leader: Digital & IT Strategy. This approach promotes rapid feedback, iterative improvements, and the discovery of new value streams—all of which can lead to competitive advantages. The other options may be side benefits, but the core purpose of such experiments is tostimulate innovation and learning.

Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. References: ITIL 4 Leader: Digital and IT Strategy, page 67-68