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Free and Premium PeopleCert ITIL-4-DITS Dumps Questions Answers

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Total 60 questions

ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Question 1

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.

Which concept BEST explains the focus of this review?

Options:

A.

Funding mix

B.

Operating expenditure

C.

Capital expenditure

D.

Freemium models

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Question 2

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.

Which is the BEST strategy to meet the demand in this market?

Options:

A.

Increase the amount of equipment, people, and other resources to deliver the services to the new market

B.

Create new business and operating models to address the specific requirements of the new market

C.

Replace the existing services or products with new or updated services or products for the new market

D.

Copy the current operating model and adapt it to meet the additional regulations for the new market

Question 3

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

Options:

A.

Simple automation

B.

Complex automation

C.

Intelligent automation

D.

Technology replacement modernization

Question 4

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.

As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

Options:

A.

Employment laws effecting service provider staff

B.

A mixed demographic of users with varied levels of IT skills

C.

Knowledge and understanding of potential Innovative technology

D.

Well-trained service desk staff with a broad set of skills

Question 5

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

Options:

A.

Market relevance

B.

Omnichannel delivery

C.

Customer analytics

D.

Customer feedback

Question 6

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Options:

A.

Digital strategy

B.

Digital technology

C.

Digital transformation

D.

Digital business

Question 7

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.

What combination of risk capacity and risk appetite this situation?

Options:

A.

Low risk capacity, high risk appetite

B.

High risk capacity, high risk appetite

C.

Low risk capacity, low risk appetite

D.

High risk capacity, low risk appetite

Question 8

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

Options:

A.

Focus the strategy entirely on the operational excellence, because this is the defined objective

B.

Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance

C.

Create a balanced strategy addressing operational excellence, and customer and market relevance

D.

Focus the strategy on customer and market relevance, and operational excellence will naturally improve

Question 9

A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and secure storage.

Which should be included in the operating model for the new service?

Options:

A.

A user-friendly interface that is available anytime, from any location

B.

The infrastructure, skills and processes required to support the service

C.

User access via a wide range of channels and platforms

D.

Free limited storage combined with a tiered charging structure

Question 10

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

Options:

A.

Management of threats and opportunities

B.

Improved use of automation

C.

Management of staff skills and competence

D.

Linked processes and practices to value creation

Question 11

Which is NOT an essential consideration when developing a digital strategy?

Options:

A.

Understanding which systems will form die digital technology programme

B.

Understanding emerging technologies Hal could affect the organization

C.

Understanding how to identify potential opportunities

D.

Understanding the risks involved with digital opportunities

Question 12

How frequently should an organization generate and manage its strategy?

Options:

A.

Once, and never again

B.

Annually

C.

Continually

D.

Every three months

Question 13

Which describes digital technology?

Options:

A.

The internal IT team of a service provider organization

B.

A combination of information technology and operational technology

C.

An organization that is enabled to do business significantly differently

D.

The application of technology for detecting changes in physical devices

Question 14

A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.

Which risk attitude is this an example of?

Options:

A.

Risk-averse

B.

Risk-seeking

C.

Risk-tolerant

D.

Risk-neutral

Question 15

An organization encourages employees to carry out small experiments to see what impact they may have. Recent experiments have included changing office layouts, reconfiguring virtual infrastructure, trialing small changes to apps used by its customers, and introducing small changes to contracts with key suppliers.

How could this help the organization become more competitive?

Options:

A.

By educating consumers about changes to services

B.

By improving strategic alignment

C.

By improving return on investment

D.

By encouraging a focus on innovation

Question 16

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.

Which characteristic should they focus on to achieve this?

Options:

A.

Lean

B.

Agile

C.

Resilient

D.

Continuous

Question 17

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

Options:

A.

A list of vendors who will provide the components mat form the social media service

B.

An inventory of the mam technology components that will be located at the head office data centre

C.

Definitions of the service management toolsets needed to support the service

D.

Descriptions of the series of steps for the work that is required to create and support the service

Question 18

Which describes business strategy?

Options:

A.

A means of defining and communicating how an organization intends to achieve its goals

B.

A way to stay relevant to customer needs or market dynamics as they change

C.

A description of how the organization should be configured to provide value to customers

D.

A model to define how the organization will be run

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Total 60 questions