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PeopleCert ITIL-4-DITS Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-4-DITS
Exam Name:
ITIL 4 Leader: Digital & IT Strategy Exam
Certification:
ITIL 4 Strategic Leader
Vendor:
PeopleCert
Questions:
60
Last Updated:
Mar 6, 2026
Exam Status:
Stable
PeopleCert ITIL-4-DITS

ITIL-4-DITS: ITIL 4 Strategic Leader Exam 2025 Study Guide Pdf and Test Engine

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ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

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Question 1

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.

Which is the BEST strategy to meet the demand in this market?

Options:

A.

Increase the amount of equipment, people, and other resources to deliver the services to the new market

B.

Create new business and operating models to address the specific requirements of the new market

C.

Replace the existing services or products with new or updated services or products for the new market

D.

Copy the current operating model and adapt it to meet the additional regulations for the new market

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Question 2

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

Options:

A.

Focus the strategy entirely on the operational excellence, because this is the defined objective

B.

Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance

C.

Create a balanced strategy addressing operational excellence, and customer and market relevance

D.

Focus the strategy on customer and market relevance, and operational excellence will naturally improve

Question 3

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

Options:

A.

Market relevance

B.

Omnichannel delivery

C.

Customer analytics

D.

Customer feedback

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