PeopleCert ITIL-4-DITS Exam With Confidence Using Practice Dumps

Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. References: ITIL 4 Leader: Digital and IT Strategy, page 17

A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. References: ITIL 4 Leader: Digital and IT Strategy, page 57

Comprehensive and Detailed Explanation From Exact Extract:

An operating model defines how a service is delivered and supported operationally. According to ITIL 4 Leader: Digital & IT Strategy, an effective operating model includes elements such as the supporting infrastructure, the required skill sets, and the operational processes. These elements are foundational to ensuring performance, availability, security, and scalability of the service. While options A, C, and D describe product features or marketing aspects, only option B defines the core components needed to operate the service reliably and efficiently.