PeopleCert ITIL-4-DITS Exam With Confidence Using Practice Dumps

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. References: ITIL 4 Leader: Digital and IT Strategy, page 68-69

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ITIL 4 emphasizes that digital and IT strategies must becontinually generated and adapteddue to the rapidly evolving technology landscape, market dynamics, and customer expectations. Unlike traditional strategies updated annually or quarterly, a continual strategy management approach allows organizations to stay agile and resilient. Option C best aligns with ITIL 4’s adaptive operating model, where strategic planning and execution are iterative and responsive to internal and external changes.

Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. References: ITIL 4 Leader: Digital and IT Strategy, page 5-6