A. Correct. When planning new or changed services it should be considered how this affects the budget and workload.

B. Incorrect. Major non-conformities to all Underpinning Contracts are not relevant to planning for new or changed services.

C. Incorrect. Recent Problems and Known Errors in the desktop environment have normally no relation to planning for new or changed services.

D. Incorrect. This indicates the Capacity growth for current applications, it does not need to provide any relevant information for new or changed services.

A. Incorrect. This is not relevant.

B. Correct. This is part of the standard.

C. Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D. Incorrect. This plan is much broader than only new or changed services.