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Exin ISO20KF Exam With Confidence Using Practice Dumps

Exam Code:
ISO20KF
Exam Name:
ISO / IEC 20000 Foundation
Certification:
Exin Other Certification
Vendor:
Exin
Questions:
116
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Exin ISO20KF

ISO20KF: Exin Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Related Exin Exams

ISO / IEC 20000 Foundation Questions and Answers

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Question 1

What does an IT service definition include?

Options:

A.

the use of IT to support the customers business processes

B.

the use of IT to support the organizations internal business processes

C.

the use of IT to support the business processes of suppliers and partners

D.

the use of IT to improve employee satisfaction within the organization

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Question 2

When scoping for ISO/IEC 20000, what is it that will be audited for certification?

Options:

A.

the ITIL processes in scope

B.

the Management System in scope

C.

the sections of the standard in scope

D.

the services in scope

Question 3

What does a quality policy aim to define?

Options:

A.

the formally expressed quality intentions and direction of an organization

B.

the legal obligations that the organization must fulfill

C.

the requirements of ISO/IEC 20000

D.

the requirements of the customer as stated in the Service Level Agreement (SLA)

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