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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
257
Last Updated:
Apr 22, 2026
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

What is a case?

Options:

A.

An individual record that handles and routes issues for internal users

B.

An Individual record that Is used to identity and create automation opportunities

C.

An individual record that is used to identify and resolve a question or issue for an external customer

D.

An individual record that handles and resolves incidents tor external customers

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Question 2

What are the advantages of leading indicators over lagging indicators? (Choose two.)

Options:

A.

Hard to influence

B.

Prospective Most Voted

C.

Retrospective

D.

Easy to influence

Question 3

Which table does the Account (customer_account) table extend?

Options:

A.

Company (core company)

B.

Business Location (sn_csm_business_location)

C.

Service Organization (sn_customer_service_organization)

D.

Customer (sn_customer_service__customer)

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