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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
257
Last Updated:
Feb 16, 2026
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

Which roles can propose a case as a Major Case candidate? (Choose three.)

Options:

A.

Proxy contact (sn_customerservice.proxy_contact)

B.

Customer case manager (sn_customerservice.customer_case_manager)

C.

Customer service manager (sn_customerservice_manager) Most Voted

D.

Customer service agent (sn_customerservice_agent) Most Voted

E.

Major issue manager (sn_majorissue_mgt.major_issue_manager)

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Question 2

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Options:

A.

Open an incident

B.

Viewing knowledge articles

C.

Live chat

D.

Consumer self-registration

Question 3

What is a household entity?

Options:

A.

Group of users that usually share a common address and use services as a group

B.

Group of people that usually share a common address and use services as a group

C.

Group of customers that usually share a common address and use services as a group

D.

Group of consumers that usually share a common address and use services as a group

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