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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
239
Last Updated:
Apr 30, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management Exam) exam? Download the most recent ServiceNow CIS-CSM braindumps with answers that are 100% real. After downloading the ServiceNow CIS-CSM exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the ServiceNow CIS-CSM exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the ServiceNow CIS-CSM exam on your first attempt, we have compiled actual exam questions and their answers. 

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)

Options:

A.

Account

B.

Incident

C.

Customer Service Application

D.

Special Handling Note

E.

Chat

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Question 2

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?

Choose 2 answers

Options:

A.

Choose the NLU service provider

B.

In the NLU Settings configure the Entity confidence threshold

C.

Enable NLU in Virtual Agent

D.

In the NLU Settings configure the Intent confidence threshold

Question 3

What is knowledge article versioning?

Options:

A.

A content tracker for knowledge articles

B.

A knowledge article publishing guide

C.

The ability to manage and track article updates Most Voted

D.

A knowledge article numbering guide

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