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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
257
Last Updated:
Jul 2, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

What does Major issue Management use to identify all other customers impacted by a major case?

Options:

A.

Account lists

B.

Customer Product lists

C.

Notify lists

D.

Recipient lists

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Question 2

Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

Options:

A.

Contextual Search

B.

Agent Assist

C.

Dynamic Related Records

D.

Record Information

Question 3

What is required to synchronize fields from a parent to a child case(s)?

Options:

A.

The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.

Major Issue Management needs to be installed and certain properties enabled

C.

No action required, this is a standard Customer Service Management feature

D.

The role of sn_customerservice.customer_case_manager must be assigned

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