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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Vendor:
Questions:
257
Last Updated:
Nov 4, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

Now Create provides a prescriptive methodology, leading practices, and accelerators to help with ServiceNow implementations and upgrades How many sequential project phases and exit gates are there in the Now Create Methodology?

Options:

A.

Four

B.

Three

C.

Six

D.

Five

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Question 2

What are the three main components that make up Proactive Customer Service Operations?

Choose 3 answers

Options:

A.

proactive Case

B.

Service-Aware Install Base

C.

Service-Aware CMDB

D.

Proactive Prevention

E.

Service Reporting

F.

Service Monitoring

Question 3

The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

Options:

A.

Customer Service Manager (sn_customerservice_manager)

B.

System administrator (admin)

C.

Service organization administrator (sn_customerservice.service_organization_admin)

D.

Customer admin (sn_customerservice.customer_admin)