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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Certification:
CIS-Customer Service Management
Vendor:
ServiceNow
Questions:
257
Last Updated:
Jan 7, 2026
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

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Question 1

Which table does the Account (customer_account) table extend?

Options:

A.

Company (core company)

B.

Business Location (sn_csm_business_location)

C.

Service Organization (sn_customer_service_organization)

D.

Customer (sn_customer_service__customer)

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Question 2

From what places in SN can an agent create a case? (Choose three.)

Options:

A.

Customer Service Application

B.

Contact

C.

Account

D.

Chat

Question 3

What is the purpose of the sidebar feature in CSM Configurable Workspace?

Options:

A.

Enables managers lo discreetly monitor chats between agents and customers

B.

Enables agents to access response templates to help them resolve cases faster and more efficiently

C.

To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution

D.

Enables agents to keep information regarding details of the case visible at all times

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