Nokia SDM_2002001040 Dumps

Head of Care in region and Care Program Manager.

Care Program Manager and CT Head.

Customer and CT Head.

Care Program Manager and Customer.

Know the approval processes.

Not to exceed the cost base-line.

Know where to find the best resources.

Not to take any risks.

NSN must have a letter of intent from the Customer’s Legal Department.

NSN must have a written, signed Contract and a Customer Purchase Order.

NSN must have a Customer Purchase Order for the actual Care we are delivering.

NSN must have a Contract defined in CDB and a Customer Purchase Order.

No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.

No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.

Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.

Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.

Because it is a standard Care BL requirement.

Through this report Customer Management can understand the value we deliver for the money they pay.

Because NSN Global Services management is requesting Care to do it.

Because it is desired to have Customer Management get NSN vision about Care services performance.

CT Logistics.

Care 3rd Party Management.

CaPM arranges directly with the local supplier.

CT Head.

Account Manager or Care Program Manager.

Account Manager.

Care Program Manager.

Service Engagement Manager.

always be considered as the latest document agreed with customer, overruling the contract.

serve as a contract summary with no reference to other issues.

have no power over the Care Contract, there should always be a proper disclaimer included in Care Plan.

Always be kept confidential from Customer as it contains NSN specific service delivery details and other confidential information like contact lists.

Basic reference in contractual disputes with customer.

Service Manual, helping to induct new Care Team members.

Financial Planning support tool in CT.

The source of resource forecast data.

It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.

It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.

It ensures a smooth and seamless Customer Relationship interface.

It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.

Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.

Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.

Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.

Services, schedules, contacts, care procedures, customer installed base.

NSN Care contacts, map of power, CT organization chart.

Upgrades and updates schedules.

NSN contacts and Emergency escalation procedure.

Care Agreement.

Warranty Standard contract.

Warranty Extended contract.

1st Warranty Standard and Warranty Extended for the next 2 years.

Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.

HWS and Software Maintenance.

SW Installation, SW Rollout, Emergency Support.

Emergency Support, Help Desk, Spare Part Management.

Installed Base value.

The internal NSN service delivery capability.

Customer Network topology.

Competitors' Service Level offering.

Customer Performance Manager (CpFM).

Care Program Manager.

Care Program Coordinator.

Care Technical Manager.

Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.

Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.

Customer Interaction Teams, Business Unit Technical Support, R&D.

Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.

It could serve as an induction document, helping to introduce new Care Team Members.

It could substitute the contract in disputes with the customer after the serious outage.

It can be used as a template for NI Project Plan creation.

It could be used to facilitate financial forecasting and to consolidate price information.