What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)
Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.
Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.
Customer Interaction Teams, Business Unit Technical Support, R&D.
Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.
What is an additional possible use of a well made Care Plan?
It could serve as an induction document, helping to introduce new Care Team Members.
It could substitute the contract in disputes with the customer after the serious outage.
It can be used as a template for NI Project Plan creation.
It could be used to facilitate financial forecasting and to consolidate price information.
