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Nokia SDM_2002001040 Exam With Confidence Using Practice Dumps

Exam Code:
SDM_2002001040
Exam Name:
SDM Certification - CARE
Certification:
Nokia Other Certification
Vendor:
Nokia
Questions:
121
Last Updated:
Jun 30, 2025
Exam Status:
Stable
Nokia SDM_2002001040

SDM_2002001040: Nokia Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Related Nokia Exams

SDM Certification - CARE Questions and Answers

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Question 1

A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

Options:

A.

Care Agreement.

B.

Warranty Standard contract.

C.

Warranty Extended contract.

D.

1st Warranty Standard and Warranty Extended for the next 2 years.

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Question 2

Who is the person responsible for following up on case handling?

Options:

A.

Customer Performance Manager (CpFM).

B.

Care Program Manager.

C.

Care Program Coordinator.

D.

Care Technical Manager.

Question 3

What is the purpose of a handover from Sales to Care?

Options:

A.

It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.

B.

It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.

C.

It ensures a smooth and seamless Customer Relationship interface.

D.

It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

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