SDM Certification SDM_2002001040 Exam Dumps

SDM Certification - CARE Questions and Answers

Question 13

A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

Care Agreement.

Warranty Standard contract.

Warranty Extended contract.

1st Warranty Standard and Warranty Extended for the next 2 years.

Question 14

Name the essential (bare MINIMUM) after-sales services provided by Care?

Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.

HWS and Software Maintenance.

SW Installation, SW Rollout, Emergency Support.

Emergency Support, Help Desk, Spare Part Management.

Question 15

What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?

Installed Base value.

The internal NSN service delivery capability.

Customer Network topology.

Competitors' Service Level offering.

Question 16

Who is the person responsible for following up on case handling?

Customer Performance Manager (CpFM).

Care Program Manager.

Care Program Coordinator.

Care Technical Manager.