NSN must have a letter of intent from the Customer’s Legal Department.

NSN must have a written, signed Contract and a Customer Purchase Order.

NSN must have a Customer Purchase Order for the actual Care we are delivering.

NSN must have a Contract defined in CDB and a Customer Purchase Order.

Basic reference in contractual disputes with customer.

Service Manual, helping to induct new Care Team members.

Financial Planning support tool in CT.

The source of resource forecast data.

Installed Base value.

The internal NSN service delivery capability.

Customer Network topology.

Competitors' Service Level offering.