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Certification Exams with Helpful Questions And Answers

SDM Certification - CARE Questions and Answers

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Question 1

Care Plan can be used as:

Options:

A.

Basic reference in contractual disputes with customer.

B.

Service Manual, helping to induct new Care Team members.

C.

Financial Planning support tool in CT.

D.

The source of resource forecast data.

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Question 2

What is the basic cost management requirement for a CAPM?

Options:

A.

Know the approval processes.

B.

Not to exceed the cost base-line.

C.

Know where to find the best resources.

D.

Not to take any risks.

Question 3

What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)

Options:

A.

Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.

B.

Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.

C.

Customer Interaction Teams, Business Unit Technical Support, R&D.

D.

Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.

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