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Free SDM_2002001040 Questions Attempt

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Total 121 questions
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SDM Certification - CARE Questions and Answers

Question 5

What is the most important reason to have customer reporting in place?

Options:

A.

Because it is a standard Care BL requirement.

B.

Through this report Customer Management can understand the value we deliver for the money they pay.

C.

Because NSN Global Services management is requesting Care to do it.

D.

Because it is desired to have Customer Management get NSN vision about Care services performance.

Question 6

A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

Options:

A.

CT Logistics.

B.

Care 3rd Party Management.

C.

CaPM arranges directly with the local supplier.

D.

CT Head.

Question 7

Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

Options:

A.

Account Manager or Care Program Manager.

B.

Account Manager.

C.

Care Program Manager.

D.

Service Engagement Manager.

Question 8

The Care Plan should:

Options:

A.

always be considered as the latest document agreed with customer, overruling the contract.

B.

serve as a contract summary with no reference to other issues.

C.

have no power over the Care Contract, there should always be a proper disclaimer included in Care Plan.

D.

Always be kept confidential from Customer as it contains NSN specific service delivery details and other confidential information like contact lists.

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Total 121 questions
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